Telemarketing Representative
About the job
- At least three years of experience in sales and telephone telemarketing.
- At least two years of study; studies in Business Administration are preferred.
- Ability to work under pressure and manage multiple tasks.
- Customer-service orientation.
- Negotiation skills.
- Communication skills.
- Ability to work toward goals.
- Orientation toward automated systems.
- Knowledge of Microsoft Office programs.
- Conduct internal sales activities with customers by telephone using predictive dialing.
- Offer possible solutions that are satisfactory to both the customer and the company while complying with institutional policies, procedures, and applicable legislation.
About the company
Island Finance provides unsecured consumer loans to individuals in Puerto Rico and nearby Caribbean markets, helping families cover everyday expenses and emergencies. Its core product is personal loans, issued after evaluating a borrower's creditworthiness and ability to repay, using tailored credit-scoring tools developed for the Puerto Rico market and supported by a network of branches. The company differentiates itself with a long local history, a culture of accessible and respectful service, and ownership that has shifted between large investors and local players in recent years, including J.C. Flowers & Co. in 2017 and VRM Penzini Capital in 2025, which underscores its commitment to serving Puerto Rico’s communities. Island Finance aims to strengthen the island’s economy by expanding affordable credit options and maintaining a strong local presence across dozens of branches with nearly 500 employees.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
San Juan, Puerto Rico
Founded
1959
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Simplify's Take
What believers are saying
- VRM Penzini Capital's 2025 acquisition adds local ownership and Puerto Rico-specific capital.
- Management publicly pledged innovation, accessibility, and customer experience after the sale announcement.
- Island Finance's 2026 website emphasizes omnichannel payments, online service, and telephone payment options.
What critics are saying
- Puerto Rico regulators still oversee Island Finance's acquisition approval through December 2025 closing.
- Municipal tax fights in case TA2025AP00512 show recurring challenges to its exemption structure.
- If lenders tighten or OCIF scrutinizes practices, Island Finance's branch-heavy model faces direct pressure.
What makes Island Finance unique
- Island Finance held 47 branches and nearly 500 employees across Puerto Rico in 2025.
- Its 2026 site still sells unsecured personal loans from $150 to $15,000.
- A 2026 appellate decision upheld its contributive-decree structure against San Juan and Caguas.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Employee Referral Bonus
- Performance Bonus