Fulfillment Technology Analyst

<h2><strong>Job Description</strong></h2> <p>As the Fulfillment Technology Analyst, you will drive the implementation, support, and continuous improvement of our strategic Warehouse Management System across distribution facilities, starting with our Warehouse Solution 2.0 roll-out at our Sydney Warehouse based in Eastern Creek. Sitting in the Fulfillment Technology team and collaborating closely with local operations and global technology teams, you will serve as a key bridge between technology solutions and daily warehouse operations.</p> <p>This is a fantastic opportunity for someone at the start of their career who is an executor, thrives on solving problems independently, and wants to be part of rolling out systems.</p> <p>This role is based in Eastern Creek, Sydney, and reports to the International Director WMS Support and Operations who is based in the UK.</p> <p><strong>You will…</strong></p> <ul> <li>Act as super user and level one support for the warehouse end-user community, supporting technical and functional issues in a live, fast-paced DC environment.</li> <li>Drive SQL query writing and database updates to investigate, troubleshoot, and solve operational issues across the WMS and integrated upstream/downstream systems.</li> <li>Execute technical User Acceptance Testing (UAT) and validate software configurations and upgrade releases to ensure continuous site operation.</li> <li>Move away from manual, reactive fixes by building sustainable processes, documentation, SOPs, and self-service solutions.</li> <li>Leverage modern AI tools (e.g., Cursor, Claude) to automate repetitive tasks, improve testing coverage, and optimize workflows.</li> <li>Participate in a "follow-the-sun" global support model covering operations spanning Sydney to Europe and the US.</li> <li>Manage user menu profiles, security setups, hardware devices (RF scanners, tablets, workstations), and local network service coordination.</li> </ul> <p><strong>You have/are…</strong></p> <ul> <li>1+ years of experience supporting WMS in an RF-based distribution, manufacturing, or e-commerce fulfillment environment.</li> <li>Practical SQL proficiency to query, update databases, and analyze system data independently.</li> <li>A self-starter who operates with high independence across time zones and multi-threaded challenges.</li> <li>Demonstrated technical and operational problem-solving capability in dynamic, fast-paced warehouse environments.</li> <li>Strong communicator who actively collaborates with cross-functional operational, tech, and production planning teams.</li> <li>Willingness to travel internationally (e.g., Europe or US) during onboarding and quarterly team syncs.</li> </ul> <p><strong>What you’ll get in return… </strong></p> <ul> <li>The chance to have a significant impact in a leading global food technology company</li> <li>Flexible working arrangements </li> <li>Egoless environment, constant learning with room for personal growth</li> <li>Free access to Headspace</li> <li>Internal learning & development </li> <li>A diverse and vibrant international environment, with offices in 18 countries</li> <li>Company discount - 70% off HelloFresh & 40% off Youfoodz</li> <li> </li> </ul> <p><strong>Start Date: </strong>Immediately available - Can wait a notice period</p> <p><strong>Duration: </strong>Permanent full time role. You must have the right to work full-time in Australia/New Zealand</p> <p><strong>Location: </strong>Eastern Creek - Parking On site </p> <p><strong>Salary: </strong>Competitive salary & employee benefits</p> <p>(( #LI-Onsite))</p>