Full-Time

Customer Care Representative

Ruggable

Ruggable

201-500 employees

Offers washable, two-piece residential and commercial rugs.

Consumer Goods

Junior, Mid, Senior

Los Angeles, CA, USA + 2 more

Required Skills
Communications
Zendesk
Customer Service
Excel/Numbers/Sheets
Requirements
  • Professional written and verbal communication
  • Ability to resolve inbound phone inquiries with high empathy and customer engagement
  • Ability to resolve inbound chat inquiries efficiently and concisely
  • Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)
  • Must be a team player
  • Must be a self starter and multi-tasker, while remaining responsible and detail-oriented
  • Experience with e-commerce companies (i.e., websites + apps)
  • Familiarity with Zendesk and Shopify
  • Local to Los Angeles, CA, Chicago, IL, or Charlotte, NC
Responsibilities
  • Serve as the voice of Ruggable to our customers, delivering excellent customer service primarily via phone
  • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
  • Act as a product expert and maintain high understanding of our website, features, and products
  • Communicate with management to escalate problems and recommend resolutions to better our customer experience

Ruggable, a venture-backed e-commerce firm based in Los Angeles, has redefined the rug industry with its patented 2-Piece Rug System, which offers a practical and stylish solution for busy households by allowing the top layer of the rug to be machine-washed at home. The company's strong brand, proven market traction, and expert advisors contribute to its steady growth and industry leadership. Ruggable's entrepreneurial culture fosters innovation, making it an ideal workplace for those seeking to make a significant impact in a growing company.

Company Stage

Pre-seed

Total Funding

$1.4M

Headquarters

Gardena, California

Founded

2017

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

-4%
INACTIVE