Vice President - Client Services

SUMMARY

The Vice President, Client Services NA is accountable for strategic long-term objectives for the North American Integrated Facility Management. Drives operational excellence, growth and system efficiencies. Is a member of the senior leadership team. Accountable for the Profit and Loss for the assigned account/s.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.

• Provides mentoring, coaching and guidance to all team members.

• Objectively recommends compensation adjustments.

• Manages all aspects of performance.

Strategy and Business Plannin

• Establishes and sets strategic plans for the IFM business on assigned accounts

• Provides strategic oversight and direction for Facilities Management sites and ensures business viability.

• Partners with clients and internal stakeholders to develop, establish, measure and monitor business metrics.

• Partners with relevant stakeholders to develop and implement continuous improvement of infrastructure systems and processes to support the achievement of strategic business plans. 
• Leads all assigned IFM accounts from an operational and financial perspective.

Business Development & Growth

• Collaborates relevant stakeholders to develop strategies and solutions to support business growth, client acquisition and retention and other business development initiatives.

• Develops and maintains ongoing relationship with existing and potential clients. Understands clients’ industries and business drivers.  Understands and anticipates needs. 

• Collaborates with relevant stakeholders, to identify business opportunities, present and sell product lines’ services to meet business development objectives.

• Collaborates with relevant stakeholders to develop and/or repackage existing solutions.

• Networks and participates in relevant events to increase BGIS brand awareness, identifies and secures business opportunities.

• Ensures continuous improvement of all core delivery components to support business development, client retention/acquisition and value creation initiatives.

• Accountable for achieving business growth and revenue objectives.

Service Delivery and Client Relationship Management

• Leads team members directly or indirectly in the delivery of service obligations, development and implementation of effective solutions for clients.

• Anticipates and mitigates risks and/or leads the development and implementation of corrective action plans to remediate performance gaps.

• Develops and maintains effective relationships with clients.  Manages expectations, understands and anticipates needs. Resolves escalated issues.

• Accountable for achieving service delivery obligations and metrics as well as overall client satisfaction.

Financial Management

• Collaborates with Finance team in the areas of budget management, financial planning and control, revenue and cost forecasting, product line growth and expansion plans.

• Accountable for achieving line of business profitability objectives.

KNOWLEDGE & SKILLS

• University graduation and professional certification. 

• Proven strategic planning and execution skills.

• Minimum of 10 years relevant job experience.

• Strong communication, interpersonal, influencing, persuading and negotiating skills.

• Strong relationship building and collaboration skills. 

• Demonstrated ability to structure an organization that delivers stellar business results and provides opportunities for employee growth and development.

• Business acumen.

• Financial knowledge, skills and acumen to manage a significant budget, accelerate profitability and accomplish good governance.

• Strong talent management skills including ability to predict future talent needs; identify and attract top talent; assess current and potential performance; mentor, coach, develop, engage and retain top talent.

Licenses and/or Professional Accreditation

• None required.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.