J.W. Pepper & Son

Sheet music retailer and distributor

Ecommerce Merchandising & Analytics Specialist

Growth MarketingConfirmed live in the last 24 hours

Full-timeExton, PA, USANo salary listedIn-person

About the Job

Requirements

At least 3 years of experience in ecommerce, website operations, digital merchandising, or digital analytics.
Experience working with an ecommerce platform or content management system.
Familiarity with configuring promotions, website content, navigation, or merchandising features in an ecommerce environment.
Experience performing quality assurance testing for website changes and promotional launches.
Experience with analytics platforms and data analysis, particularly SEMrush, Google Analytics, Google Search Console, Looker Studio, Google Tag Manager, and BigQuery.
SEO background, including keyword research.
AEO/AI background, including prompts and discoverability.
Ability to use complex Excel functions.
Ability to manage multiple priorities in a fast-paced ecommerce environment.
Strong communication skills and ability to work effectively with technical and non-technical stakeholders.
Curiosity to learn new platform capabilities and continuously improve website operations.

Responsibilities

Administer and maintain the ecommerce platform, including configurable website features, merchandising tools, navigation, and site settings.
Configure, schedule, and validate promotions, discounts, and other customer-facing campaigns.
Maintain website content, including banners, landing pages, navigation, and other merchandising updates.
Perform quality assurance testing for website changes, promotions, content updates, and new functionality before and after production releases.
Monitor website functionality and identify, troubleshoot, and escalate issues affecting the customer experience.
Support Marketing, Creative, and Editorial teams by accurately executing approved website changes.
Assist with production launch activities and monitor promotional accuracy during key sales events and seasonal campaigns.
Create and maintain documentation for recurring website processes, platform configuration, promotional setup, and operational procedures.
Support execution of site updates, promotions, and content changes.
Merchandise categories and collections with appropriate linking structures to support SEO and sales data.
Optimize on-page content to improve discoverability and conversion.
Monitor reviews for customer feedback and escalate customer experience issues.
Monitor and set up funnels, user journeys, and performance metrics.
Analyze site performance data to support merchandising decisions.
Conduct competitive research to identify trends and opportunities.
Analyze key performance indicators from Google and other analytics tools to identify opportunities and issues.
Maintain GA4 tagging opportunities and requirements, and quality-assure analytics tagging updates during release cycles.

Ecommerce Merchandising & Analytics Specialist

J.W. Pepper & Son, Inc. · Exton, United States · — · Posted 2026-09-16

Workplace: on_site

Description

The Ecommerce Merchandising & Analytics Specialist is responsible for supporting the day-to-day administration and operation of the company's ecommerce platform. This role partners closely with internal business teams to configure website functionality, execute merchandising and promotional initiatives, perform quality assurance testing, monitor/analyze key KPIs, and ensure a reliable, high-quality customer experience.

The ideal candidate enjoys learning new ecommerce platform capabilities, has strong attention to detail, and thrives in a fast-paced environment where accuracy and execution are critical.

Job Description:

Assist with administering and maintaining the ecommerce platform, including configurable website features, merchandising tools, navigation, and site settings
Configure, schedule, and validate promotions, discounts, and other customer-facing campaigns
Maintain website content, including banners, landing pages, navigation, and other merchandising updates
Perform quality assurance testing for website changes, promotions, content updates, and new functionality before and after production releases
Monitor website functionality and identify, troubleshoot, and escalate issues affecting the customer experience
Support cross-functional teams including Marketing, Creative and Editorial Teams by accurately executing approved website changes
Assist with production launch activities and monitor promotional accuracy during key sales events and seasonal campaigns
Create and maintain documentation for recurring website processes, platform configuration, promotional setup, and operational procedures
Support execution of site updates, promotions, and content changes
Merchandise categories and collections with appropriate linking structures to support SEO and sales data.
Assist in optimizing on page content to improve discoverability and conversion
Monitor reviews for customer feedback, escalating any customer experience issues.
Monitor and setup funnels, user journeys and performance metrics
Analyze site performance data to support merchandising decisions
Conduct competitive research to identify trends and opportunities
Analyze key KPIs from Google and other analytics tools for opportunities and issues
Maintain GA4 tagging opportunities, requirements, and QA analytics tagging updates during release cycles

Requirements

Job Requirements:

3+ years of experience in ecommerce, website operations, digital merchandising, or digital analytics
Experience working with an ecommerce platform or content management system
Familiarity with configuring promotions, website content, navigation, or merchandising features within an ecommerce environment
Experience performing quality assurance testing for website changes and promotional launches
Experience in analytics platforms and analyzing data, in particular SEMrush, Google Analytics, Google Search console, Looker Studio, Google Tag Manager, Bigquery
SEO background – keyword research
AEO/AI background – prompts and discoverability
Experienced with Excel (can perform complex functions)
Customer-minded and focused on using analytics to improve the digital shopping experience and business outcomes
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced ecommerce environment
Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders
A curiosity to learn new platform capabilities and continuously improve website operations

Apply

Apply at J.W. Pepper & Son, Inc.

About the Company

J.W. Pepper & Son

Sheet music retailer and distributor

J.W. Pepper & Son is a retailer and distributor specializing in printed and digital sheet music. The company supplies music, scores, recordings, and teaching resources for ensembles, schools, churches, performers, and educators. It serves music directors, teachers, performers, schools, churches, and community ensembles. Its operating model centers on catalog, licensing, e-commerce, warehouse, editorial, and customer-service operations serving music buyers. Teams work across music curation, licensing, merchandising, e-commerce, fulfillment, sales, technology, and support.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: West Whiteland Township, Pennsylvania
Founded: 1876

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