IT Officer

Job Description

Key Responsibilities
First-level technical support and troubleshooting

• Respond to and resolve helpdesk requests from staff across all locations
• Troubleshoot desktop, email, and website-related issues
• Meet or exceed SLAs for response times, resolution times, and ticket closures

IT asset management

• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment

System and project support

• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions

Documentation and knowledge management

• Document issues and resolutions in the helpdesk system
• Create self-help guides and support staff training

Qualifications

What we need from you

• 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.