DBS Bank

Regional bank offering digital banking

Customer Service Generalist - Client Services, SME Banking

Retail & Commercial BankingUpdated on Nov 12

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

At least 2 years of relevant experience, preferably in SME Banking, with good credit sense.
Computer literacy.
Fluency in spoken English and Mandarin.

Responsibilities

Handle customer phone inquiries promptly and accurately.
Handle customer complaints promptly and appropriately.
Refer SME Banking business to relationship managers and relevant units promptly and accurately.
Help improve customer satisfaction scores.
Support relationship managers with daily operations, including new account onboarding and account maintenance.
Track customer due diligence review progress and document delivery.
Handle the daily time-overdraft report and time-deposit report.
Perform AOS input.
Obtain company searches, land searches, CCRA and TU reports, and verbal valuation reports.
Assist relationship managers in completing credit proposals, including OSCA, e-form, and ORCR.
Conduct preliminary checks on documentation uploaded to the system before submitting it to the Credit Division.
File and photocopy documents.
Collect ad hoc fees.
Perform other ad hoc tasks assigned by the manager.

Desired Qualifications

A degree with a major in Finance or Business is preferred.

Business Function

SME Banking provides corporate customers with a full range of SME banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities:

Assist team leader and relationship manager to handle:

To timely and accurately handle customer phone-in inquiries
To timely and properly handle customers’ complaints
To timely and accurately refer all SME banking business to RMs and relevant units
To assist improvement in customer satisfactory score

To timely and accurately support RMs in daily operation activities including:

New Account Onboarding
Account Maintenance
Keeping track of the CDD review progress and document delivery
Handling of daily TOD report
Handling of daily Time Deposit report
AOS input
Obtaining company search/ land search/ CCRA/ TU report/verbal valuation report
Assist RM to complete the credit proposal, including OSCA, e-form, ORCR etc....
Conduct the preliminary checking on documentation uploaded in system prior to submitting to Credit Division
Filling & photocopying of documents
Collecting of Ad-Hoc fees
other ad-hoc tasks to be assigned by manager

Requirements:

Preferably Degree holder with major in Finance / Business
Minimum 2 years’ relevant experience preferably in SME Banking with good credit sense.
Computer literacy
Fluent English and Mandarin speaking

Location:

Mira Place Tower A

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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