Senior Product Manager

We’re looking for a driven Senior Product Manager, Embedded Finance to take ownership of our NewPay proposition and play a pivotal role in delivering innovative credit solutions with our key partners, including Lloyds.

This role is perfect for someone who thrives at the intersection of product strategy, customer experience, and partner management. You’ll influence how millions of customers interact with retail finance, driving the development of features like instalment plans and “Pay in 3,” while ensuring our solutions deliver real value for customers, retailers, and NewDay.

What you’ll be doing

• Transformational product strategy - working with Partner Management and our external partners (Lloyds), you will create and deliver a product strategy that will support expansion of the customer and retailer network.

• Work with NewDay Credit, NewDay Platforms and external partners to deliver the Embedded Finance Feature Roadmap, ensuring that both White-Label and NewPay-branded propositions have best in class features (like pay in 3). You will be prioritising product features based on customer feedback, competitive analysis and commercial priorities.

• With your direct report, you will help to define “customer focused” best practices, ensuring the Embedded Finance Team (and the wider business) have visibility of the NewPay product lifecycle. This will involve market research, customer metric and behaviour insight.

• When speaking to NewPay partners and merchants, you will be the key Product representative. People will look to you for product and customer journey experience. Partners will also look to you to shape their application and spend journeys, again to maximise customer engagement.

Your Skills, Knowledge and Experience

• Instalment plans, retail/POS finance, BNPL experience.

• Experience of working with Design, Product, Clients/Retailers to create customer journeys that engage with customers and generate value for business and merchants/providers.

• Experience of working with external partners that don’t always have the same financial knowledge or priorities/objectives as NewDay.

• Good organisation and planning skills 

• Able to manipulate data and insights to communicate your vision

Personal Attributes

• Excellent interpersonal skills - oral/written communication, collaboration & influencing skills

• Ability to influence and manage at all levels of the business

• Entrepreneurial and a problem solver

• Team player willing to get stuck in and roll their sleeves up

• Robust and resolute – able to handle intense pace

• Maintains high standards of personal integrity whilst respecting diverse viewpoints

• Relevant subject matter expert knowledge including regulatory knowledge in Embedded Finance market

• Good understanding of Digital Development
  
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