Full-Time

QA Analyst

Monitoring

Posted on 7/30/2024

SimpliSafe

SimpliSafe

1,001-5,000 employees

Customizable home security systems and monitoring

Consumer Software
Consumer Goods

Entry, Junior

Richmond, VA, USA

Position requires 100% onsite presence in Richmond, VA.

Category
QA & Testing
Quality Assurance
Required Skills
Quality Assurance (QA)
Requirements
  • An analytical mindset that can spot trends and identify areas of improvement
  • Excellent verbal and written communication skills with attention to detail
  • Ability to be customer focused in all tasks
  • Strong working knowledge of MS Office/G Suite tools
  • Understanding of working in a SAAS and/or subscription based revenue model
  • Passion for our mission of Every Home Secure
  • Excellent multitasking and organizational skills
  • Professional, positive, confident, and enthusiastic demeanor
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic with the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Ability to be 100% onsite
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person.
Responsibilities
  • Performing the monitoring of dispatcher/customer interactions with the goal of achieving targets while providing insights back to the monitoring organization
  • Attending and participating in calibration sessions
  • Observing and reporting back key trends
  • Participating in new hire/up-skilling training sessions
  • Rolling out new innovative products and processes

SimpliSafe offers home security systems that protect homes and businesses from intrusions, fires, and emergencies. Their products include security cameras, video doorbells, smart locks, and various sensors, all of which can be customized to meet individual needs. The company stands out with features like wireless installation and visual alarm verification, which can lead to faster police response times. SimpliSafe's goal is to provide easy-to-install security solutions with professional monitoring for residential and small business clients.

Company Stage

Debt Financing

Total Funding

$182.6M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI integration enhances proactive threat detection and response in SimpliSafe's systems.
  • Growing demand for outdoor security solutions aligns with SimpliSafe's new product offerings.
  • DIY security system trend supports SimpliSafe's easy-to-install product design.

What critics are saying

  • Increased competition from DIY systems like Ring and Nest threatens market share.
  • Rapid AI advancements could outpace SimpliSafe's current technology offerings.
  • Privacy concerns over AI and live monitoring may deter potential customers.

What makes SimpliSafe unique

  • SimpliSafe offers customizable security systems tailored to individual customer needs.
  • Their wireless installation and long battery life set them apart from competitors.
  • Visual alarm verification leads to faster police response times, enhancing security effectiveness.

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Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

INACTIVE