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Full-Time

QA Analyst

Monitoring

Confirmed live in the last 24 hours

SimpliSafe

SimpliSafe

11-50 employees

Customizable home security systems and monitoring

Consulting
Hardware
Financial Services
Consumer Goods

Entry, Junior

Richmond, VA, USA

Category
QA & Testing
Quality Assurance
Required Skills
Quality Assurance (QA)
Requirements
  • An analytical mindset that can spot trends and identify areas of improvement
  • Excellent verbal and written communication skills with attention to detail
  • Ability to be customer focused in all tasks
  • Strong working knowledge of MS Office/G Suite tools
  • Understanding of working in a SAAS and/or subscription based revenue model
  • Passion for our mission of Every Home Secure
  • Excellent multitasking and organizational skills
  • Professional, positive, confident, and enthusiastic demeanor
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic with the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Ability to be 100% onsite
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged). These state law background check requirements typically apply to the following types of offenses: felonies, class 1 or class A misdemeanors (as these are commonly referred to in many state statutes, but this may vary from state to state), offenses involving theft, sexual offenses, violence, dishonesty or crimes against a person.
Responsibilities
  • Performing the monitoring of dispatcher/customer interactions with the goal of achieving targets while providing insights back to the monitoring organization
  • Attending and participating in calibration sessions
  • Observing and reporting back key trends
  • Participating in new hire/up-skilling training sessions
  • Rolling out new innovative products and processes

SimpliSafe provides home security systems designed to protect homes and businesses from various threats, including intrusions and fires. Their product range includes security cameras, video doorbells, smart locks, and sensors that detect motion and broken glass. Customers can customize their security systems to meet their specific needs. SimpliSafe primarily targets residential customers but also serves small businesses. The company generates revenue through the sale of security hardware and subscription-based monitoring services, which offer 24/7 professional monitoring and emergency dispatch. What sets SimpliSafe apart from competitors is its wireless installation, long battery life, and features like visual verification of alarms, which can expedite police response. Their systems are user-friendly, often set up in minutes with step-by-step guidance. The goal of SimpliSafe is to provide accessible and effective security solutions for both homes and small businesses.

Company Stage

Seed

Total Funding

$587M

Headquarters

Boston, Massachusetts

Founded

2006

Growth & Insights
Headcount

6 month growth

5%

1 year growth

8%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • The introduction of AI-driven features like Live Guard Outdoor Monitoring and Smart Alarm Indoor Camera positions SimpliSafe as a leader in innovative home security solutions.
  • Strategic partnerships with companies like LifeLock and Horace Mann expand SimpliSafe's market reach and enhance its product offerings.
  • The appointment of Rebecca Zavin as CTO brings experienced leadership to drive further technological advancements and product innovation.

What critics are saying

  • The home security market is highly competitive, with numerous players offering similar products and services, which could impact SimpliSafe's market share.
  • Reliance on subscription-based revenue means that economic downturns or increased competition could lead to higher customer churn rates.

What makes SimpliSafe unique

  • SimpliSafe's customizable security systems and wireless installation set it apart from traditional, hardwired security solutions.
  • The integration of AI technology for proactive crime prevention, such as the Smart Alarm Indoor Camera, offers a unique value proposition in the home security market.
  • Their dual revenue model of hardware sales and subscription-based monitoring services ensures a steady income stream and customer retention.

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.