Accor

Global hotel management, franchising, loyalty programs

Adjoint de Direction

Food & Beverage Operations ManagementPosted on Nov 13

Full-timeNord-Pas-de-Calais, FranceNo salary listedIn-person

About the Job

Requirements

At least 1 year of professional experience in hospitality and food service is required.
Organizational ability, autonomy, and versatility are required.
Management and interpersonal skills are required.
Initiative and a sense of responsibility are required.
Proficiency with computer tools and ease with administrative management are required.
Dynamism, rigor, and a customer-satisfaction orientation are required.

Responsibilities

Assist the Director in the overall management of the hotel.
Coordinate teams and monitor the various departments.
Participate in meetings and internal organization.
Supervise restaurant and breakfast activities, with on-site presence approximately three times per week.
Monitor the Reception and Housekeeping departments.
Ensure service quality and compliance with HACCP standards.
Monitor emails and administrative files.
Participate in routine accounting and monthly closings.
Monitor debtor accounts and conduct follow-ups.
Manage supplier orders.
Manage the establishment's social media accounts.
Participate in commercial and event-related activities.
Develop relationships with local businesses, agencies, and partners.
Contribute to revenue growth for the hotel and restaurant.

Description du poste

Vos missions

Notre hôtel situé dans les Hauts-de-France recherche un(e) Adjoint(e) de Direction pour accompagner le Directeur dans la gestion quotidienne de l'établissement et assurer la coordination de ses différents services.

1. Gestion opérationnelle

Assister le Directeur dans le pilotage global de l'hôtel.
Coordonner les équipes et assurer le suivi des différents services.
Participer aux réunions et à l'organisation interne.

2. Restauration et hébergement

Superviser les activités du restaurant et du petit-déjeuner (présence terrain environ 3 fois par semaine).
Assurer le suivi des services Réception et Étages.
Veiller à la qualité des prestations et au respect des normes HACCP.

3. Gestion administrative

Assurer le suivi des mails et des dossiers administratifs.
Participer à la comptabilité courante et aux clôtures mensuelles.
Suivre les débiteurs et effectuer les relances.
Gérer les commandes fournisseurs.

4. Communication et commercial

Animer les réseaux sociaux de l'établissement.
Participer aux actions commerciales et événementielles.
Développer les relations avec les entreprises, agences et partenaires locaux.
Contribuer au développement du chiffre d'affaires de l'hôtel et du restaurant.

Qualifications

Une expérience professionnelle d'au moins 1 an en hôtellerie-restauration est obligatoire.
Sens de l'organisation, autonomie et polyvalence.
Bonnes capacités managériales et relationnelles.
Esprit d'initiative et sens des responsabilités.
Maîtrise des outils informatiques et aisance dans la gestion administrative.
Dynamisme, rigueur et orientation satisfaction client.

Informations supplémentaires

Carte ALL Heartist donnant accès à des réductions pouvant aller jusqu'à 30 % sur les séjours dans les hôtels du groupe Accor à l'international, selon les conditions du programme.
Participation au programme Prime Challenge.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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