All Accor

Global hotel management, franchising, loyalty program

Assistant Manager Guest Service

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeNavi Mumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Hotel Management Graduate.
Thorough working knowledge of front desk, reception and cashiering procedures, reservations, and outlet services.
Strong understanding of each hotel department's functions, hotel facility layouts, key personnel and their roles, daily functions and special events, and conventions and groups currently in-house or due to arrive.

Responsibilities

Maintain high-quality guest services, primarily in arrivals, departures, rooming, food and services, and guests' special needs and enquiries during their stay.
Optimize hotel occupancy and room rates, and handle guest complaints professionally and effectively.
Assist the Director of Guest Service in operating a highly proficient and productive hotel guest services function.
Meet sales responsibilities according to hotel tasks.
Assist in conducting training for the Guest Service team.
Assist the Guest Service Manager in formulating new procedures and directives to continually improve the department.

Job Description

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
To assist the Director Guest Service to operate a highly proficient and productive guest services of the hotel.
Responsible for sales according to hotel task .

Qualifications

Hotel Management Graduate

Additional Information

Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assists in conducting training for all Guest Service team.
Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department..

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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