Field Service Representative
About the job
- Equivalent skill set to a Help Desk Level II technician.
- 1 to 3 years of Windows and/or Mac OS hardware and software support experience.
- 1 to 3 years of help desk experience in a medium to large-scale environment.
- Experience supporting Microsoft Office, including Outlook, Exchange, and SharePoint Online, as well as Google G-Suite, Zoom, and Schoology.
- Ability to document and adhere to established technical procedures and best practices.
- Experience managing workload with a ticketing system, including service orders and account information gathering.
- Experience providing remote desktop support.
- Understanding of Active Directory user accounts, security groups, and file share permissions.
- Understanding of system virtualization and reducing the hardware footprint.
- Ability to obtain and maintain a valid driver's license.
- Ability to pass a criminal background check to work on customer properties.
- Ability to meet the physical requirements, including standing, walking, reaching, using power tools, navigating obstacles, and lifting up to 75 pounds.
- Availability during weekends, holidays, or outside typical business hours for responder call-back outages or scheduled maintenance events.
- Provide customer service and respond promptly to emergency outages.
- Maintain a personal schedule for onsite customer appointments within a 24- to 48-hour service-level agreement.
- Configure, install, and support laptops, desktops, monitors, keyboards, printers, and other hardware and peripheral components.
- Support systems running Windows, Mac OS, and potentially Linux.
- Manage tickets using the help desk ticket queue and track and update escalation tickets.
- Maintain equipment inventory and notify stakeholders when replenishment thresholds are reached.
- Prepare new or reclaimed equipment for deployment using system imaging tools.
- Manage accounts and equipment for new-hire and termination processes.
- Work with vendors on warranty support, including Dell, Cisco, Aruba, HP, and CDW.
- Provide end-user training sessions on relevant information technology topics.
- Troubleshoot and resolve basic network connectivity issues for LAN and Wi-Fi connections, including TCP/IP, DHCP, and DNS components.
- Support administration of VoIP phone systems and the LiveOps call center chat system.
- Administer accounts in cloud-based services, including Office 365, Exchange, SharePoint Online, and Dropbox for Business.
- Support locally installed applications, including Microsoft Office, Adobe applications, Evernote, and Mindjet MindManager.
- Provide the required level of support for network devices.
- Support and administer access codes and fobs in an office security system.
- Address end-user and network escalations.
- Coordinate client activities, including move-in, conferences, and special events.
- Monitor, investigate, and retire equipment alarms.
- Assist with customer installation activities as needed.
- Ensure Boldyn's policies and end-user agreement are upheld in the assigned region.
- Generate reports as required.
- Attend training events as required.
- Perform documentation and administrative duties as requested.
- ServiceNow experience.
- Basic network troubleshooting and connectivity support, including foundational knowledge of TCP/IP, VoIP, LAN, and Wi-Fi connections.
- MCP, CCT, A+, Network+, or ACTC certification.
- An associate degree in Information Technology or a closely related field.
- Streaming, video conferencing, and audio-video support experience.
- Familiarity with VoIP technologies.
About the company
Boldyn Networks provides shared, neutral-host digital infrastructure for transit systems, venues, enterprises, and smart cities. It combines six established networks to offer scalable, long-term network solutions that enable digital transformation. The product is a global, neutral-host infrastructure platform—delivered via long-term partnerships and contracts—that supports connectivity across public and private sectors, including transit networks like the London Underground and private networks on offshore wind farms. The company differentiates itself by integrating multiple back-end networks into a single, interoperable shared infrastructure, backed by CPP Investments for multi-decade partnerships. Its goal is to enable smarter, more connected communities by delivering sustainable, inclusive digital infrastructure that supports the evolving needs of cities, venues, and enterprises.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$1.2B
Headquarters
London, United Kingdom
Founded
2013
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Simplify's Take
What believers are saying
- September 2026 Belmont Park win adds Wi-Fi 7, DAS, and app sponsorship revenue.
- September 2026 Ontario airport private 5G expands security, edge computing, and managed operations.
- September 2026 twenty college agreements deepen recurring managed-network and IT-service sales.
What critics are saying
- WiFi Rail sued Boldyn in East Texas in August 2025; dismissal without prejudice leaves exposure.
- The January 2025 $1.2 billion debt deal raises pressure to keep landing large contracts.
- FCC auction planning in 2027 could weaken CBRS economics across Boldyn's US private networks.
What makes Boldyn Networks unique
- CPP Investments-backed neutral host combines transit, venues, campuses, and private networks under one operator.
- Silverstone's July 2026 permanent 5G replaced temporary masts, showing durable venue infrastructure execution.
- Boldyn's 2026 projects span airports, stadiums, hospitals, and farms, not single-vertical integrators.
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Benefits
Flexible Work Hours
Parental Leave
Paid Vacation
Hybrid Work Options
Phone/Internet Stipend
Career Development Programs
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%A California airport turns to private 5G to guard its fence. Ontario International Airport, east of Los Angeles, has hired Boldyn to build a private 4G and 5G network for security cameras and intrusion detection across its 1,700 acres. Ontario International Airport in Southern California has chosen Boldyn Networks to design, build and run a private 4G and 5G network, starting with physical security and perimeter intrusion detection. Announced on 24 September, the system combines its own mobile network with computing on the airport site and cloud-based management, and will expand to camera coverage across the airport's 1,700-acre grounds. Boldyn will monitor the network around the clock from its network and security operations centres. "Investing in a private wireless network gives Ontario International Airport the operational autonomy necessary to manage and secure our more than 1,700-acre footprint with precision," said Chuck Miwa, the airport authority's chief information officer. The choice of first job is telling: of everything an airport could connect, Ontario started with its fence. The perimeter problem. That is because the edges of an airport are hard to watch. An Associated Press investigation a decade ago found intruders breached airport perimeters at major US airports roughly every 10 days, counting at least 345 incidents at 31 airports between 2004 and early 2016. A case in May showed how little time security teams can have. At Denver International Airport, a perimeter sensor went off at 11:10 pm, a man climbed an eight-foot fence at 11:13, and about two minutes later he was struck by a departing jet. Airport chief executive Phil Washington said the camera view had been alternating between wildlife and the individual, who also dropped out of sight in nearby ditches. Denver has 36 miles of fencing around 53 square miles, watched by patrols, cameras and ground radar, and still had seconds rather than minutes to react. The lesson for any airport is that detecting an intrusion is only half the job; the other half is getting clear video to the right person fast enough to act. Why build A private mobile network. That is where a private network earns its place, because cameras and sensors spread across runways, fences and service roads are expensive to wire, and Wi-Fi struggles to cover large outdoor areas reliably. A private mobile network uses the same kind of technology as a public carrier, but only the airport's own devices can join it, and the airport decides what gets priority. Video is the heavy load, since security cameras send far more data than they receive, a strain on networks Morning Tick looked at in AI's uplink surge, and processing that footage on site keeps it local and cuts the delay before an operator sees an alert. Mobility matters too: patrol vehicles, maintenance crews and ground equipment move around the airfield, and a cellular network hands them from one antenna to the next without dropping the connection. The pairing of edge computing with cameras is the part Morning Tick would watch. Denver's alert competed with deer on the same screen, and software that can tell a person from an animal at the fence line, on site and in seconds, is exactly the kind of job a private network with local computing exists to carry. The spectrum question. Neither the airport nor Boldyn has said which radio spectrum the network will use. In the US, most private networks run on CBRS, a band the government opened for shared use, where users have deployed more than 430,000 devices across over 80 percent of counties, according to a Technology Policy Institute panel in February. That band's future is less settled than its users would like. A 2025 law restored the FCC's power to auction spectrum and set a target pipeline for commercial use, and industry groups have warned that the government could repurpose parts of CBRS for auction. Any airport building on shared spectrum should know what happens to its network if the rules change. Who Boldyn is. Boldyn has built its business on running networks in places carriers struggle to serve on their own. It is building mobile coverage in New York's subway, holds a 20-year concession to install small cells on London's transport fibre, and runs a private 5G network with Nokia equipment at the port of Las Palmas in Spain's Canary Islands, where it links cranes without laying cable. An airport sits naturally alongside those projects: a large site with its own security needs, heavy data from cameras and vehicles, and an operator that wants control rather than a shared public signal. "By managing this network through our dedicated NOC and SOC, we are delivering a scalable platform that supports immediate security requirements," said Jason Caliento, Boldyn's chief commercial officer in the US. An airport growing into it. Ontario's reasons are also about growth, since the airport, which serves the Inland Empire east of Los Angeles, now handles more than seven million passengers a year, has been Southern California's fastest-growing airport over the past decade, and is a major cargo hub. J.D. Power this year ranked it the second most popular medium-sized airport in North America. "Modernizing our communication infrastructure ensures that as our passenger volumes continue to climb, our ability to monitor, respond, and manage airfield security remains ahead of the curve," Miwa said. The same network could later carry baggage tracking or vehicle data, the kind of shift Morning Tick explored in how physical AI changes IoT. Why the fence matters more than the network. Neither the airport nor Boldyn has disclosed the contract's value or length, and for a medium-sized airport a dedicated network is a real commitment. What justifies it is not the 5G label but the job it supports: giving security teams clear, fast video from every stretch of fence. Denver showed what the stakes look like when that fails, with an alert, a confused camera view and two minutes to act. Ontario will judge its new network the same way, by how quickly the right alert reaches the right person when someone is on the wrong side of the fence, and other airports weighing private networks should use the same yardstick.
Boldyn Networks will design, build, and operate a private wireless network at Ontario International Airport in Southern California. The network will support security operations and future innovation at the airport, which JD Power recently ranked as North America's second most popular medium-sized airport. The dedicated network offers greater visibility and resilience than public networks through segmented architecture, dedicated spectrum, and enterprise-level controls. It will initially support physical security and perimeter intrusion detection before expanding to advanced camera coverage across the 1,700-acre site. The deployment comes as ONT has become Southern California's fastest-growing airport over the past decade, with annual passenger volumes surpassing 7 million. Boldyn's network combines 4G/5G access with edge computing and centralised private cloud management, monitored through 24/7 operations and security centres.
NYRA chooses Boldyn Networks as connectivity partner for the Belmont Park redevelopment project. Sep 17, 2026, 09:00 ET Next-generation fully Converged Network System, Wi-Fi and neutral host DAS systems support the historic racetrack's transformation. NEW YORK, Sept. 17, 2026 /PRNewswire/ - The New York Racing Association (NYRA) chose Boldyn Networks (Boldyn) as its trusted connectivity partner for the Belmont Park redevelopment project. Boldyn implemented a fully Converged Network System (CNS) with Wi-Fi 7 for the historic venue transformation into a world-class sports and entertainment destination. The long-anticipated reopening is set for September 18, anchored by a live racing program featuring the Grade 1, $1 million Jockey Club Gold Cup. Belmont Park is centered around a five-story grandstand featuring an array of fan amenities and modern hospitality offerings. Boldyn's overall scope includes a comprehensive Converged Network Services (CNS), Wi-Fi and Distributed Antenna System (DAS) deployment across the entire campus, for grandstand and infield activations. Built on more than 130 network switches and 230 access points it supports over 1,500 wired devices alongside reliable high-density wireless coverage for fans. Together, these systems power everything from ticket scanners and point-of-sale to IPTV, phone, audio, video, production and broadcast, delivering a modern, world-class fan experience. NYRA has also launched the Belmont Park mobile app, presented by Boldyn, as a one-stop resource for visiting fans. "The new Belmont Park represents a transformational moment for thoroughbred racing in New York, and we are proud to welcome Boldyn Networks as a Founding Partner," said Shawn Noble, SVP & CIO, NYRA. "Technology and connectivity will play an important role in how fans experience this extraordinary new venue, and Boldyn shares our vision for creating a world-class destination worthy of the Belmont Stakes and the premier events in racing." "We're proud to partner with NYRA and the Belmont Park redevelopment team," said Jason Caliento, Chief Commercial Officer for Boldyn Networks, US. "This project showcases Boldyn's ability to deliver a powerful, Converged Network System for the most reliable wireless connectivity. Boldyn led the network design in coordination with multiple stakeholders, construction teams, partners, and project workstreams, all while meeting an ambitious reopening timeline." "Whether it's race-day crowds or everyday back-of-house operations, our network will ensure Belmont Park is ready for the next generation of fans and experiences," he continued. Full release HERE. SOURCE Boldyn Networks
Boldyn deploys 5G RedCap for smart livestock monitoring. Connected agriculture programme teams with neutral host provider to give farmers near real-time insight into livestock-building conditions, supporting animal welfare and farm resilience. Published: 27 Aug 2026 13:43 With heatwaves and extreme weather placing growing pressure on livestock and farm operations, many farms are turning to connectivity to enhance and protect business. In a bid to assist farmers in the south of England, neutral host comms provider Boldyn Networks is working with West Sussex County Council and agritech specialist Pneumonitor to deploy 5G RedCap technology to support more scalable monitoring and help farmers protect animal welfare, productivity and long-term resilience. The deployment is taking place under the Growing Sussex programme, established by West Sussex County Council to co-develop and showcase practical uses of 5G, IoT and AI across food, drink and agricultural production. Bringing together local government, specialist education providers and technology partners, with input from growers and livestock producers, the programme encompass "glasshouses to vineyards, nurseries and aquaculture". Growing Sussex is working to envision a new era in food production, blending 5G connectivity and other high technology to create smarter, sustainable agriculture. Boldyn Networks and West Sussex County Council announced plans for four private 5G networks in 2024 and all four Growing Sussex partner sites were live by December 2025. RedCap is regarded as an ideal technology for agricultural applications, designed for internet of things (IoT) devices that do not require the full capabilities of standard 5G. It combines 5G connectivity with lower power consumption, reduced battery requirements and longer device life, helping lower maintenance needs and operating costs for farm-based deployments. The Pneumonitor integration adds livestock-building environmental monitoring to the programme's wider connected-agriculture ecosystem. Its in-pen environmental sensor is designed to give farmers near real-time insight into conditions inside livestock buildings, helping them to identify and respond more quickly to factors that can increase animal stress and respiratory disease risk. Unlike sensors typically mounted on walls, Pneumonitor measures conditions within the pen, where the animals are. Connected through 5G RedCap technology, the device can share information from livestock buildings and support scalable monitoring across farms. The project also showed when heat load was building and what could be done before yields were affected. The connectivity behind the deployment allows the system to bring monitoring to more sites than before. The deployment comes as repeated heatwaves across parts of the UK, in particular the south of England, place greater pressure on livestock and farm operations. By helping farmers understand how conditions are changing, Boldyn believes technology can support earlier action, animal health and welfare, productivity and long-term resilience. "As the connectivity partner for Growing Sussex, we're committed to helping shape a new era for agriculture and deploy technologies that bring a welcome boost to the West Sussex economy," said Gearoid Collins, commercial director, real estate, enterprise and wind farms at Boldyn Networks. "Connecting Pneumonitor through RedCap shows how private 5G can support practical agritech and provide the digital foundation for many more connected applications across the farming sector." Councillor Yvonne Gravely, cabinet member for economy and skills at West Sussex County Council, added: "Agriculture plays a vital role in West Sussex, but periods of extreme weather are creating new challenges for the sector. Through Growing Sussex, we're helping growers and food producers use technology to better understand changing conditions, protect animal welfare and build resilience for the future. That's good for local businesses, good for our rural economy and good for West Sussex." * Why IoT grows in agriculture but needs tonic for healthcare: Deployment environments matter far more than sophistication, when it comes to IoT success. This includes scaling costs, on-ground network realities and the difficulty of integrating new tech into legacy systems. * Freshwave seeds 5G agritech innovation at National Robotarium: Centre for robotics, AI and automated technologies teams with connectivity firm to investigate and test robotics on private 5G networks for tomorrow's agriculture industry. * UK government offers £13m boost to drive next-gen satellite comms: UK government funding designed to help transform access and availability of rural connectivity, including 5G and 6G networks and reliable satellite broadband. * Digital twins start seeing the forest for the trees: Offering a structured way for scalability, interoperability and composability to realise transformative business value, digital twins have been constantly increasing their worth in real use cases.
Boldyn deploys 5G RedCap for smart livestock monitoring. Boldyn Networks and agritech specialist Pneumonitor are teaming up for smart livestock monitoring in West Sussex. August 27, 2026 The project has been set up through the public sector-led Growing Sussex programme, and involves connecting Pneumonitor's in-pen environmental monitoring device to Boldyn's private 5G network. Growing Sussex was established by West Sussex County Council with the aim of co-developing and showcasing practical uses of 5G, IoT and AI across food, drink and agricultural production. Boldyn Networks and West Sussex County Council announced plans for four private 5G networks in 2024, and the partner sites went live in 2025. The Pneumonitor integration adds livestock-building environmental monitoring to the programme's wider connected-agriculture ecosystem. This is supposed to give farmers near real-time insight into conditions inside livestock buildings, which in turn can help them identify and respond to environmental factors that may increase the risk of respiratory disease and animal stress. Apparently there is a distinction between Pneumonitor's kit and sensors mounted on walls - the devices measure conditions within the pen and via 5G Reduced Capability (RedCap) technology, they can share info from the livestock buildings and "support practical, scalable monitoring across farms." Heatwaves across parts of the UK and Europe place greater pressure on livestock and farm operations, says Boldyn, and claims the technology can support earlier action, animal health and welfare, productivity and long-term resilience. "As the connectivity partner for Growing Sussex, we're committed to helping shape a new era for agriculture and deploy technologies that bring a welcome boost to the West Sussex economy," said Gearoid Collins, Commercial Director, Real Estate, Enterprise & Wind Farms at Boldyn Networks. "Connecting Pneumonitor through RedCap shows how private 5G can support practical agritech and provide the digital foundation for many more connected applications across the farming sector." Isaac Orr, Chief Executive Officer at Pneumonitor added: "With heatwaves becoming more frequent, conditions inside livestock buildings can deteriorate faster than they can be spotted by eye. Pneumonitor measures conditions in the pen itself, where the animals are, rather than at the wall where sensors are usually mounted. "This project showed when heat load was building and what could be done before yields were affected. The connectivity behind the deployment now allows us to bring this monitoring to far more sites than before. We thank Boldyn Networks and the Growing Sussex programme for their partnership." Earlier this month Boldyn deployed a neutral-host Distributed Antenna System (DAS) at The O2 Belfast. The neutral host solution combines active DAS technology with targeted additional coverage, which the firm says creates a flexible system that can be tuned across the venue and scaled as needed, and supports 2G through to 5G, across all UK networks. Deputy Editor Andrew joined Telecoms.com on the back of an extensive career in tech journalism and content strategy. Prior to Telecoms.com, he held numerous editorial, content marketing and publishing roles covering various technology markets. Want more Telecoms.com stories in your Google search results? Join 56,000+ members. Yes it's completely free.