Telephone Operator

Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

• Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after  hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
• Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs.  Maintainsand updates  on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
• Notifies appropriate areas of problems or issues that occur.  Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
• Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
• Responsible for contacting other persons as may be required to on-call schedule and/or procedure.




• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.

• Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after  hours.Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
• Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs.  Maintainsand updates  on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
• Notifies appropriate areas of problems or issues that occur.  Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
• Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
• Responsible for contacting other persons as may be required to on-call schedule and/or procedure.




• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

• Minimum one (1) year communications operator or related experience within two years.

• High school diploma or General Education Diploma (GED).

• N/A

• Customer service experience in a high volume environment.
• Basic clerical skills.
• Ability to actively listen and comprehend callers requests.
• Basic typing skills.
• Demonstrated knowledge of and skill in word processing and intranet PC applications.

• Knowledge of medical terminology.
• 10-key by touch.

• Minimum one (1) year communications operator or related experience within two years.

• High school diploma or General Education Diploma (GED).

• N/A

• Customer service experience in a high volume environment.
• Basic clerical skills.
• Ability to actively listen and comprehend callers requests.
• Basic typing skills.
• Demonstrated knowledge of and skill in word processing and intranet PC applications.

• Knowledge of medical terminology.
• 10-key by touch.

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