All Accor

Global hotel management, franchising, loyalty program

Hotel Receptionist

Hotel Guest ServicesUpdated on Nov 11

Full-timeSharjah - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

Excellent communication and interpersonal skills focused on customer service.
Strong attention to detail and problem-solving abilities.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Availability to work evenings, weekends, and holidays.
Fluency in written and spoken English.
Fluency in written and spoken Arabic.
Knowledge of local attractions and services in Sharjah and surrounding areas.
Cultural sensitivity and awareness to serve a diverse international clientele.
Ability to maintain a professional and friendly demeanor in interactions.
Strong organizational skills and ability to prioritize tasks effectively.

Responsibilities

Greet and welcome guests warmly, setting the tone for their stay.
Manage check-in and check-out accurately.
Handle guest inquiries and resolve issues promptly and professionally.
Provide information about hotel amenities, services, and local attractions in Sharjah.
Coordinate with other departments to fulfill guest requests and ensure guest comfort.
Maintain a neat and organized front desk area.
Process payments and manage guest accounts accurately.
Uphold the hotel's customer service and professionalism standards.
Adapt to changing situations and handle multiple tasks in a fast-paced environment.
Process incoming and outgoing calls accurately and courteously.
Maintain detailed knowledge of the hotel's fire, life, and safety system.
Promote hotel facilities and identify opportunities to enhance guest stays through upselling.

Job Description

We are seeking a friendly and professional Hotel Receptionist to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
Handle guest inquiries and resolve issues promptly and professionally
Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
Coordinate with other departments to fulfill guest requests and ensure their comfort
Maintain a neat and organized front desk area
Process payments and manage guest accounts with precision
Uphold the hotel's standards of excellence in customer service and professionalism
Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
Process all incoming and outgoing calls accurately and courteously
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Excellent communication and interpersonal skills, with a focus on customer service
Strong attention to detail and efficient problem-solving abilities
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexible schedule, including availability to work evenings, weekends, and holidays
Fluency in English (both written and spoken)
Fluency in Arabic (both written and spoken)
Knowledge of local attractions and services in Sharjah and the surrounding areas
Cultural sensitivity and awareness to cater to a diverse international clientele
Ability to maintain a professional and friendly demeanor in all interactions
Strong organizational skills and the ability to prioritize tasks effectively

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs