NetApp

Optimizes cloud infrastructure costs on AWS

Professional Services Consultant

IT OperationsUpdated on Nov 14

Full-timeMumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Hands-on expertise with NetApp Storage (CDOT and 7-Mode), including deployment, troubleshooting, and upgrades.
Proficiency in Brocade SAN switches and SAN technologies.
Strong understanding of NetApp features, including snapshots, failover, provisioning, deduplication, cloning, SnapMirror, and IntelliSnap.
Knowledge of scripting with PowerShell, Python, or Ansible.
Solid understanding of infrastructure platforms such as FlexPod, Cisco UCS, IBM BladeCenter, System X, VMware vSphere, and Microsoft operating systems.
Strong knowledge of CIFS, NFS, iSCSI, and Fibre Channel protocols.
Familiarity with ITIL methodologies.
Understanding of managed services, outsourcing, and cloud industry practices.
Knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery technologies.
Excellent communication and documentation capabilities.
Strong consulting and customer engagement skills.
Ability to build and maintain effective stakeholder relationships.
A bachelor's degree with 10 or more years of relevant experience, a master's degree with 8–10 years of experience, a PhD with relevant experience, or an equivalent combination of education, training, and work experience.

Responsibilities

Provide Level 2/3 support for storage operations, including incident, change, and service request management.
Plan and perform firmware and operating system upgrades across customer environments.
Troubleshoot and resolve performance issues in NetApp storage systems.
Manage backup and replication technologies such as SnapMirror and IntelliSnap.
Administer and optimise storage environments using tools such as OnCommand Unified Manager, Performance Manager, and Cloud Insight.
Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.
Document incidents, changes, and problem resolutions following ITIL standards.
Design, build, deploy, and test infrastructure solutions and disaster recovery setups.
Maintain strong stakeholder relationships.
Contribute to continuous improvement initiatives across infrastructure and operational processes.

Desired Qualifications

Experience with additional NetApp technologies such as StorageGRID, E-Series, and SolidFire.
ITIL Foundation certification.
NetApp Certified Data Administrator (NCDA) certification.

Job Summary

The Onsite Storage Consultant will be part of NetApp’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades. This position requires strong technical expertise in NetApp technologies, excellent customer-facing skills, and the ability to build strong relationships while delivering high-quality service.

Job Responsibilities

Provide Level 2/3 support for storage operations including incident, change, and service request management.

Plan and perform firmware and OS upgrades across customer environments.

Troubleshoot and resolve performance issues in NetApp storage systems.

Manage backup and replication technologies such as SnapMirror and IntelliSnap.

Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight.

Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery.

Document incidents, changes, and problem resolutions following ITIL standards.

Design, build, deploy, and test infrastructure solutions and disaster recovery setups.

Maintain strong stakeholder relationships.

Contribute to continuous improvement initiatives across infrastructure and operational processes.

Job Requirement

Technical Skills & Experience

Hands-on expertise with NetApp Storage (CDOT & 7-Mode), including deployment, troubleshooting, and upgrades.

Proficiency in Brocade SAN switches and SAN technologies.

Strong understanding of NetApp features: snapshots, failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap.

Experience with additional NetApp technologies (StorageGRID, E-Series, SolidFire) is a plus.

Scripting knowledge in PowerShell, Python, or Ansible.

Solid understanding of infrastructure platforms such as FlexPod, Cisco UCS, IBM BladeCenter, System X, VMware vSphere, and Microsoft OS.

Strong knowledge of protocols: CIFS, NFS, iSCSI, Fibre Channel.

Familiarity with ITIL methodologies (ITIL Foundation preferred).

Understanding of managed services, outsourcing, and cloud industry practices.

Knowledge of monitoring platforms, WANs, SANs, backup, and DR technologies.

Soft Skills & Attributes

Excellent communication and documentation capabilities.

Strong consulting and customer engagement skills.

Ability to build and maintain effective stakeholder relationships.

Positive, proactive, and team-oriented mindset.

Flexible, innovative, and well-organised.

Qualifications

Bachelor’s degree with 10+ years relevant experience, OR

Master’s degree with 8–10 years experience, OR

PhD with relevant experience, OR

Equivalent combination of education, training, and work experience.

Preferred Certifications

NetApp Certified Data Administrator (NCDA)

ITIL Foundation

About the Company

NetApp

Optimizes cloud infrastructure costs on AWS

Spot.io, part of NetApp, helps businesses manage cloud costs and infrastructure on AWS. It uses software that analyzes cloud usage and automates management to lower compute expenses, especially through AWS EC2 spot instances, which offer spare capacity at reduced prices. The product provides deep visibility into cloud spending, an AWS cost optimization calculator for estimating potential savings, and a free action plan tailored to each customer. Revenue comes from selling software licenses and consulting services. Target customers include enterprises using containers and orchestration tools like Kubernetes, EKS, ECS, KOPS, Docker Swarm, and OpenShift. The company aims to reduce cloud compute costs for customers while simplifying cloud operations and improving efficiency.

Company size: 51-200
Company stage: Acquired
Total funding: $53.2M
Headquarters: Tel Aviv-Yafo, Israel
Founded: 2015

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