ServiceNow Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a ServiceNow Architect, you will be instrumental in shaping and delivering comprehensive enterprise solutions. You will provide top-level business and technology architecture consultancy, ensuring a coherent view across Business, Information, Systems, and Technology. Your role goes beyond designing IT systems to driving sustainable business change. You will act as a recognized Architect or Design Authority for ServiceNow-based ITSM solutions, lead innovative digital offer creation, and support complex enterprise-scale solution implementations, all while contributing to market thought leadership.

Your tasks

• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology
• Going beyond designing IT systems to deliver business change while securing sustainability
• Provide top level business and technology architecture consultancy services to our clients
• Provide input to the design of ServiceNow based ITSM solutions as a recognized Architect or Design Authority
• Provide input to bids and assist in presenting proposals to potential clients
• Lead or support creation of innovative digital offers as complete enterprise solutions
• Support implementation programs for complex enterprise scale solutions
• Provide input to and/or create specialist points of view for the market and where appropriate present at industry events

Your profile

• Experience in ServiceNow implementations, acting as an Architect
• Experience in designing architecture for core ITSM and at least 2 additional ServiceNow modules/features (e.g. Service Catalog, ITOM, HR, SAM, ITBM, Orchestration)
• Excellent at communicating technical problems and solutions to both technical and non-technical audiences
• Able to present business cases, strategies, solutions, make recommendations, gather team consensus to solve problems and prepare prototypes for proposed solutions
• Able to define technical solutions aligned with client’s business problems at an architectural and design level of detail
• Able to effectively undertake challenges and have experience in leading a project and teams in a complex environment
• Readiness for business travel

What You'll love about working here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com