Helpdesk Technician: Levels 1 & 2
About the job
- At least 2 years of IT support experience; managed service provider experience is strongly preferred.
- Solid experience with Windows operating systems.
- Hands-on experience with Active Directory, including users, permissions, and security groups.
- Working knowledge of Group Policy.
- Understanding of network fundamentals and security best practices.
- Ability to prioritize and manage multiple issues independently.
- Professional communication skills and a customer-first mindset.
- Monitor servers, workstations, backups, and network infrastructure to ensure availability and performance.
- Respond to alerts and performance warnings in real time.
- Perform system checks to maintain uptime and stability.
- Diagnose and resolve hardware, software, and connectivity issues.
- Support Windows-based environments and user account management.
- Provide remote support with clear, professional communication.
- Help users learn new systems, applications, and IT policies as needed.
- Execute scheduled updates, patching, and backup verification.
- Maintain endpoint protection and antivirus standards.
- Ensure compliance with company IT security policies, and identify and report security risks, breaches, or suspicious activity.
- Log and track incidents accurately, perform root cause analysis, and document resolutions and recurring patterns.
- Escalate complex issues to appropriate IT staff or third-party vendors and follow up to ensure timely resolution.
- Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions.
- Provide detailed handoff notes to the day team.
- Communicate ongoing concerns or unresolved items clearly to ensure seamless transitions.
- Experience with Microsoft 365 and Azure.
- Industry certifications such as CompTIA or Microsoft certifications.
About the company
Grapevine MSP Technology Services provides managed IT services for businesses in Bakersfield, offering proactive IT support, infrastructure management, strategic IT consulting, 24x7 help desk, network operations center (NOC) services, staff augmentation, and managed cloud tools. Its products bundle monitoring, maintenance, and support for a company’s IT systems, delivered through proactive monitoring, round-the-clock help desk, and cloud management, with a local team ready to assist. The company differentiates itself by combining a full range of services (NOC, help desk, cloud, consulting, and staff augmentation) with local, hands-on service and a complimentary evaluation to tailor solutions to client needs. Grapevine MSP’s goal is to help clients reduce costs, minimize downtime, and streamline business operations by delivering sound IT strategies and dependable support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Bakersfield, California
Founded
2009
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Simplify's Take
What believers are saying
- Grapevine advertised expansion and posted Tier 1 hiring in mid-2026.
- Website now targets Bakersfield and Visalia, signaling broader Central Valley penetration.
- BBB accreditation since 2015 supports trust for SMB buyers seeking outsourced IT providers.
What critics are saying
- Heavy ticket quotas and micromanagement can crush technician retention, per employee reviews.
- LANPRO integration risks culture clashes and service disruption after the June 2023 merger.
- Regional concentration in Bakersfield and the Central Valley limits growth if local accounts churn.
What makes Grapevine MSP Technology Services unique
- Largest managed IT firm in central California, based in Bakersfield, since 2009.
- Combines Grapevine and LANPRO, creating a 69-employee, $12.9 million revenue MSP.
- Offers managed IT, cybersecurity, cloud, backup, consulting, networking, and 24x7 help desk.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Sick Leave
- Performance Bonus
- Hybrid Work Options
- Company Social Events
- Professional Development Budget