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Flow Control Group

Industrial flow control products distributor

Industrial Air Applications Specialist

Customer SupportUpdated on Nov 10
Full-timeCharlotte, NC, USANo salary listed

About the Job

Requirements

  • Experience with Microsoft Teams, Excel, Word, and PowerPoint.
  • Ability to read Imperial and Metric measurements.
  • Ability to use hand tools such as cordless drills, impact wrenches, tubing cutters, and miter saws.
  • Ability to lift 50 pounds.
  • Some travel is required.

Responsibilities

  • Provide timely and professional support to customers via phone, email, Teams, or in person.
  • Troubleshoot technical issues and escalate complex cases to the appropriate internal teams.
  • Work closely with Quality Assurance and Quality Control to validate product conformance by pneumatic testing, dimensional measuring, and visual inspection.
  • Log customer interactions, feedback, and issues in the customer relationship management system.
  • Learn and understand the competitive landscape.
  • Assist distributors with creating cost-effective solutions to meet their customers’ needs.
  • Identify opportunities for product or process improvement.

Desired Qualifications

  • Experience in the compressed air industry is a plus, but is not required.

About the Company

Flow Control Group

Industrial flow control products distributor

Flow Control Group distributes flow control, industrial automation, and life sciences products and services across North America, connecting thousands of suppliers with over 10,000 customers. Its offerings include pumps, valves, filtration, controls, air systems, sealing, tubing, hoses, and engineered systems plus services like technical support, maintenance, and calibration. The company differentiates itself through an employee-owned model, a shared-services backbone, broad supplier networks, and allowing acquired brands to keep their autonomy, while growing via acquisitions and strategic e-commerce like Instrumart. Its goal is to expand market reach and capabilities in industrial automation and life sciences by acquiring profitable businesses, scaling operations, and delivering reliable, mission-critical components and services.

Company size
201-500
Company stage
Debt Financing
Total funding
$1.8B
Headquarters
Charlotte, NC
Founded
1968

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