Technical Support Engineer
No salary listed
Mid
Remote in Argentina
RemoteRemote role in Argentina; customer interactions include US-based teams.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- Native or near-native English and comfort leading calls with U.S. customers, from end users to enterprise IT.
- Experience in technical support, support engineering, IT, or implementation, ideally at a B2B SaaS company selling to enterprises.
- Hands-on IT experience with single sign-on and identity providers such as Okta or Microsoft Entra ID, user and group management, mobile device management, and virtual private networks.
- Strong troubleshooting skills for Mac and Windows, including desktop app installs, operating-system permissions for microphone, screen recording, and accessibility, and mobile device management deployment.
- Experience with customer relationship management administration or integrations such as Salesforce or HubSpot, particularly user permissions and connected apps.
- A structured debugging approach to distinguish user error from product bugs using logs, reproduction steps, and clear evidence.
- Proven ownership of deadlines and follow-ups across multiple concurrent customer accounts.
- Customer-facing communication skills to explain technical concepts plainly to non-technical users and communicate as a peer with enterprise IT admins.
- Methodical and structured debugging and problem-solving.
- Proactive ownership and accountability for onboarding deadlines and issue resolution.
- Ability to manage and prioritize multiple customer implementations simultaneously.
Responsibilities
- Own incoming technical issues end to end, from first report through resolution.
- Resolve issues directly with customers or debug them using internal tools, identifying user error, product knowledge gaps, or real bugs before escalating to R&D.
- Coach users through product gaps to prevent recurring questions.
- Confirm bugs and report them to R&D with clear reproduction steps and context.
- Own technical onboarding for each new pilot from kickoff to go-live, meeting committed onboarding deadlines.
- Work with enterprise IT to set up single sign-on and identity-provider access, including Okta and other providers, and ensure pilot users are properly grouped and assigned.
- Secure approvals for Google Calendar or Outlook integrations and manage customer relationship management connections with customer CRM admins.
- Roll out desktop apps on Mac and Windows, including installation, operating-system permissions, and compatibility with customer mobile device management and virtual private network setups.
- Lead onboarding meetings with customer IT teams, train them on the platform, and troubleshoot blockers.
- Manage technical issues and adoption barriers end to end across customer accounts, escalating complex matters to the CTO when necessary.
Desired Qualifications
- Experience administering Google Workspace or Microsoft 365, especially calendar app approvals and OAuth or administrator-consent issues.
- Familiarity with enterprise security, IT review processes, and domain allowlisting.
- Basic scripting or log analysis skills for debugging.
- Prior startup experience.
About the company
RYZ Labs helps startups grow by providing top-tier technical talent. The company builds startups from the ground up and also supports existing startups looking to scale by supplying skilled engineers, product and design talent, and related development resources. Its approach works by connecting startups with a vetted pool of engineers and experts, enabling hiring, team augmentation, and project-based development to move ideas into working products quickly. RYZ Labs differentiates itself by offering end-to-end startup support rather than just staffing, combining startup-building experience with rapid access to senior technical teams, and a focus on helping startups achieve rapid, scalable growth. The goal is to help startups launch, grow, and succeed by assembling strong technical teams fast.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
2021
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Simplify's Take
What believers are saying
- In 2026, RYZ Labs posted dozens of open roles across Argentina, Buenos Aires, and Los Angeles.
- Its March 2026 blog claims 50% faster time-to-market through founder-paced LatAm engineering.
- RYZ Labs is hiring Head of Enterprise AI Sales, signaling enterprise expansion.
What critics are saying
- RYZ Labs still relies on contract labor; retention and quality control stay brittle.
- Its 2026 job board includes many AI-trainer roles, exposing commoditization pressure.
- Binding arbitration in Los Angeles and class-action waivers increase employee and customer friction.
What makes RYZ Labs unique
- Jordan Metzner and Sam Nadler built RYZ Labs as a venture studio-plus-staffing hybrid.
- RYZ Labs pairs startup incubation with LatAm engineering, design, data, and AI talent.
- Since 2022, RYZ Labs launched HipTrain and Offsiteio before outside investment.
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Benefits
- Remote Work Options