Technical Training Specialist

Job Title: Technical Training Specialist

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

JOB SUMMARY/PURPOSE

The training specialist senior / lead will work with field personnel to understand and analyze performance needs to determine appropriate training solutions. Provide Incident Response training services to designated personnel and solicit and respond to trainee needs. Training services include development of training courses, teaching courses, communicating with customers to define and prioritize their needs, developing plans and initiatives to meet customers' needs. Responsible for the administration all phases Analyze, Design, Develop, Implement and Evaluate (ADDIE) in the Systematic Approach to Training (SAT) process. .

JOB DUTIES/RESPONSIBILITIES

• Work with customers to determine needs and priorities and develop plans and initiatives to meet customer needs related to maintenance, and other technical training for the Power Generation organization.
• Research and analyze operational, maintenance, and other technical training needs through surveys, interviews with employees, focus groups, or consultations with managers, instructors, or customer representatives.
• Conduct needs and performance analysis to develop the basis for new curriculum development or for updating existing curricula for Incident Response personnel.
• Develops and edits classroom training materials and provides input into overall training content in order to provide the most relevant training to meet the training needs.
• Solicits and responds to feedback regarding content, delivery, training department processes etc. related to training delivery.
• Schedule, deliver, teach and/or facilitate training courses on equipment and processes related to identified Incident Response roles, specifically Staging, Lodging, and Crew Monitoring.
• Applies evaluation models (such as Kirkpatrick's model of evaluation) to assure highest level of training effectiveness and analyzes existing training delivery to determine the appropriate method for future delivery.
• Develop or update training courses and certification processes for new and existing Incident Response specific roles in the company.
• Applies ADDIE or other development models as required for all course development projects and maintains course history information.
• Actively solicits feedback on programs and updates as needed; improves, training initiatives to improve training (learning) effectiveness.
• Obtains technical reviews from content owners and ensures the accuracy of revisions to provide customers with the highest quality technical materials.
• Work with a minimum of supervision to complete all work on schedule and budget.

MINIMUM REQUIREMENTS

Minimum education required of the position

• High school diploma required, or equivalent.

Minimum experience required of the position

• Tech Training Specialist: 6+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree or certification related to Emergency Response Management.
• Tech Training Specialist, Sr: 8+ years of utility, or equivalent emergency response organization experience with the ability to deliver, produce and develop training course material without a degree, or 4+ years of experience with a degree or certification related to Emergency Response Management.

Minimum knowledge, skills and abilities required of the position

• Ability to travel up to 50% to support field locations in Texas, Arkansas, Mississippi, and Louisiana
• Candidate to have solid knowledge of Microsoft Office suite
• Knowledge of Emergency Response Organizational structures and command and control schemes
• For certain roles, the following is preferred:  familiarity with Adobe suite products, and similar word processing and desktop publishing tools with experience in content management and/or revision control plus experience with print, web-based, and electronic delivery of documents and the ability to understand, interpret and organize technical manuals and data. Experience writing operating procedures, technical manuals, and/or product-oriented documentation is desired.
• Candidate should have a working knowledge and/or the ability to learn to work with a LMS and SharePoint

• Other Attributes:
  • Functional Knowledge: Practical knowledge of technical skills to be taught and the ability to perform technical craft techniques appropriate to the subject matter being taught
  • Business Expertise: Interprets internal/external business challenges and recommends best practices to improve products, processes, or services
  • Leadership: Entergy leadership competencies must be exhibited
  • Problem Solving: May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
  • Impact: Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies
  • Interpersonal Skills: Communicates difficult concepts and negotiates with others to adopt a different point of view

Working Conditions:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.  Exempt employees may not be paid overtime associated with such duties.

Any certificates, licenses, etc. required for the position

None

Primary Location: Mississippi-Jackson Mississippi : Jackson || Arkansas : Little Rock || Louisiana : New Orleans || Texas : Houston 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 124523
Travel Percentage:25% to 50%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

 Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test.  The test brochure will give you critical information on the test such as time allocated and number of questions.  Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID:  entergy, password:  practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.