Full-Time

Svp – Global Consumer Experience

Posted on 5/28/2024

SharkNinja

SharkNinja

1,001-5,000 employees

Develops household cleaning and cooking products

Consumer Goods

Senior, Expert

Needham, MA, USA

Required Skills
Data Analysis
Requirements
  • (10+) years of experience in consumer experience and consumer service transformation required.
  • Track record of leading with Voice of the Consumer and for having great empathy and passion for the Consumer.
  • Successful track record in working with and through third party partners to drive consumer experience, while driving efficiency and cost reduction.
  • High digital acumen; understanding of technology and best practices for how to deliver an outstanding consumer experience.
  • Experience with direct-to-consumer sales and post-sale consumer experience.
  • Track record of using tools and reporting to measure and evaluate consumer experience (e.g. Sprinklr, Zoom IVR, Zendesk, etc.).
  • Proven experience in using data (KPIs) in a measurable way to achieve specific strategic results that are relevant to the organization.
  • Proven ability to quickly turn data into actionable insights.
  • Proven ability to influence across the organization
  • An entrepreneurial spirit and comfort working in a dynamic, fun, fast-paced environment.
  • A team oriented and collaborative approach with proven ability to influence across the organization.
  • Experience in leading global teams; demonstrated emotional and cultural intelligence.
  • Unpretentious confidence. Communicate transparently – listen actively and speak respectfully.
  • Operate with a strong work ethic and an unrelenting resolve to follow through and meet commitments.
  • A demonstrated willingness to learn, roll-up their sleeves and set an example for the team as a “doer.”
  • Experience with warranty programs a plus.
  • Strong business and financial acumen with a proactive, solutions-oriented approach to risk management.
  • Demonstrated capability in developing and leading teams to pursue alternative solutions and present ideas.
Responsibilities
  • Consumer Advocacy
  • Consumer Service Strategy
  • Digital Strategy
  • Service Excellence
  • Advanced Analytics
  • Develop A High-Performance Team

SharkNinja stands out as a premier workspace due to its dedicated focus on creating high-quality, user-approved consumer products in cleaning, cooking, and food preparation. This place fosters a culture of innovation and detailed attention to product design and technology, consistently receiving high consumer ratings. Professionals here are part of a progressive environment that thrives on transforming household product categories with exceptional solutions that enhance everyday life.

Company Stage

IPO

Total Funding

$558.6M

Headquarters

Needham, Massachusetts

Founded

1994

Growth & Insights
Headcount

6 month growth

10%

1 year growth

24%

2 year growth

44%
INACTIVE