POWERGROUP Resources

Retail & Customer Service Associate

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeNorwich, ON, Canada$21 - $23 /hrIn-person

About the Job

Requirements

At least 2 years of experience in retail sales and/or front desk customer service.
Experience with point-of-sale, retail checkout, or order-entry systems.
Ability to lift and move boxes, including cases of paper.
A valid driver's license and ability to make occasional local deliveries.
Fluency in English.

Responsibilities

Help walk-in customers and manage relationships with business clients for office supply orders.
Process orders, create quotes and purchases, and maintain inventory for the retail store.
Provide printing, copying, scanning, laminating, and shredding services; make stamps; and process cheque orders.
Prepare and pack orders, coordinate local deliveries, and assist with business-to-business transactions.
Work extensively at a computer using multiple programs, email, data entry, and online orders.
Merchandise products, keep the store clean and organized, create email advertising, and perform other day-to-day tasks.

Desired Qualifications

Experience with order processing.
Experience providing print/copy services.
Experience using office computer systems for email, data entry, and online orders.

Retail & Customer Service Associate

POWERGROUP Resources · Norwich, Canada · Full-time · Posted 2026-11-06

Workplace: on_site

Description

Office Works is a leading provider of office furniture, supplies, business technology solutions, and managed services for clients across Southwestern Ontario. We are committed to delivering exceptional service and innovative solutions that help businesses operate efficiently. As a Retail & Customer Service Associate, you will play a pivotal role in ensuring excellent customer service to support our clients.

We’re looking for a friendly, dependable, and organized individual to join our retail store, office supply operations, and customer service team.

If you enjoy helping people, staying organized, and handling a variety of tasks, we’d love to hear from you.

We use AI-assisted tools to help identify and match applicants to our open roles. This may include reviewing resumes and suggesting potential matches. All final hiring decisions are made by humans.

Key Responsibilities Include:

Help walk-in customers and manage relationships with business clients for office supply orders.
Process orders, create quotes, purchases, and maintain inventory for our retail store.
Provide printing, copying, scanning, laminating and shredding services, making stamps, and processing cheque orders.
Prepare and pack orders, coordinate local deliveries, and assist with business-to-business transactions.
Work extensively at a computer with multiple programs, email, data entry, and online orders.
Merchandising, keeping the store clean and organized, creating email advertising, and other day-to-day tasks.

Requirements

2+ years of experience in retail sales and/or front desk customer service.
Experience with POS, retail checkout, or order entry systems.
Ability to lift and move boxes, including cases of paper.
A valid Driver's License and ability to make occasional local deliveries.
Fluent in English.
Experience with order processing is a plus.
Experience providing print/copy services is a plus.
Experience using office computer systems for email, data entry, and online orders is a plus.

Benefits

$21 - $23 per hour, depending on experience.
Full-time position
Monday-Friday Schedule (approx. 8:30am – 5:15pm)

Apply

Apply at POWERGROUP Resources

About the Company

POWERGROUP Resources

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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