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AAA Club Alliance

Automotive membership and travel services

Intelligence Analyst - Security Supervisor

Full-Time
$69.3k - $92.6k+ Incentive program
Expert
Costa Mesa, CA, USA
In Person
Security & Protective ServicesSecurity Guarding & Patrol

About the job

Requirements
  • Proven management experience, preferably in intelligence operations and/or physical security environments such as Global Security Operations Centers, Regional Security Operations Centers, or fusion centers.
  • Strategic thinking, hands-on leadership capabilities, and a deep understanding of threat monitoring, incident response, and intelligence integration.
Responsibilities
  • Administer all security systems and design, oversee installation, and manage security systems at all ACE facilities.
  • Oversee the collection, analysis, and preparation of intelligence briefings.
  • Monitor ACE operations for threats and risks that could impact operations, and respond using security systems and workflows.
  • Manage intelligence analysts and operators in the 24/7 Global Security Operations Center.
  • Perform physical security assessments of ACE facilities and determine appropriate security measures based on risk to protect employees, members, and guests.
  • Lead development and integration of strategic intelligence products tailored for executive leadership.
  • Design, oversee installation, and manage security systems, including access control, video management systems, fire, and intrusion systems, at all ACE facilities.
  • Manage capital security improvement projects.
  • Oversee creation of intelligence outputs supporting executive protection, travel risk management, and crisis response planning.
  • Ensure intelligence products align with business priorities and are communicated effectively to senior stakeholders using clear, actionable storytelling techniques.
  • Design, develop, and implement GSOC operator training and development programs.
  • Create and revise GSOC procedural manuals.
  • Implement intelligence lifecycle best practices, including collection planning, source validation, structured analytic techniques, and post-incident intelligence reviews.
  • Oversee development of incident response workflows and business rules contained in ACE’s Physical Security Information Management solution.
  • Manage security and life-safety systems used daily, including PSIM, access control, video management systems, intrusion and fire systems, and fire/life-safety inspections.
  • Establish metrics to evaluate the effectiveness and business impact of intelligence operations, and continuously improve intelligence workflows based on feedback and evolving threats.
  • Respond to global incident alerts and threats; rapidly assess conditions based on system information; make notification decisions according to incident response workflows; activate and coordinate emergency response procedures; and maintain situational information and incident-response status.
  • Oversee collection, analysis, and preparation of intelligence briefings, including daily briefs, travel briefs, and white papers on emerging threats.
  • Identify and implement methods for tracking threats and risks to ACE operations.

About the company

AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.

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