SHOPLINE

Total e-commerce platform with social tools

Associate / Senior Associate - Merchant Solutions

Account Management +1Confirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

The role requires 2–3 years of work experience; candidates transitioning mid-career are also encouraged to apply.
Candidates should feel comfortable with account and project management.
Candidates should have strong project management skills, including identifying critical paths, engaging and motivating stakeholders and teams, and holding others accountable for commitments.
Candidates should have a process-oriented mindset, strong organizational ability, and attention to detail.
Candidates should be comfortable working in a fast-paced, multitasked environment.
Ecommerce, social commerce, digital marketing, or retail experience is preferred.

Responsibilities

Develop expertise in the company’s suite of merchant solutions and identify which solutions meet merchants’ needs.
Build and maintain the local merchant solutions ecosystem in Singapore, identifying, assessing, and commercializing new partnership opportunities for growth.
Maintain relationships with existing partners to drive solutions revenue targets or establish key performance indicators with partners.
Monitor merchant solution execution to ensure solution partners meet performance metrics, including customer satisfaction, service levels, and handling time.
Own relationships with an assigned group of merchants, ensuring smooth project management and delivery, increasing adoption, pursuing cross-selling and upselling opportunities, and ensuring retention and customer satisfaction through managed solutions.
Plan, implement, manage, monitor, and update multiple merchant projects.
Collaborate with web design, marketing, developer partners, and internal stakeholders on website design, marketing, site optimization, and store management projects.
Coordinate merchants’ day-to-day website activities, including product uploads, reporting, stock transfers, and stock alerts.
Support ad hoc projects and initiatives based on business needs.

Desired Qualifications

Ecommerce, social commerce, digital marketing, or retail experience is strongly preferred.

What you’ll be doing:

Be an expert in the suite of merchant solutions Shopline offers, and be able to identify which solutions solve the merchant’s needs
Build and maintain the local merchant solutions ecosystem in Singapore. Identify, assess and commercialise new partnership opportunities for growth
Maintaining relationships with existing partners to drive solutions revenue targets or set KPIs with our partners.
Monitor the execution of merchant solutions to ensure solution partners are meeting all performance related metrics (e.g. customer satisfaction, service level, handling time).
Own the overall relationship with an assigned group of merchants which includes ensuring smooth project management and delivery, increasing adoption, pursuing cross & up-sell opportunities, ensuring retention and overall customer satisfaction through managed solutions
Plan, implement, manage, monitor, and update multiple merchants’ projects.
Collaborate with web design, marketing, developer partner and internal stakeholders for website design, marketing, site optimisations and store management projects.
Assist with the day-to-day coordination of merchants’ website activities, i.e. product uploads, reporting, organising stock transfers, stock alerts, etc.
Support ad-hoc projects and initiatives per business needs

Who we are looking for:

2-3 years’ of working experience / mid-career transition candidates are also encouraged to apply.
Feel comfortable with account and project management
Well-spoken, organised, analytical, meticulous and driven
Strong project management skills – ability to identify critical paths, engage, motivate key stakeholders, teams and hold everyone accountable for commitment
Process oriented mindset, very organised, and strong attention to detail
Comfortable working in a fast-paced, multi-tasked, high-energy working environment
Ecommerce, Social Commerce, Digital Marketing and/or Retail experience strongly preferred

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size: 501-1,000
Company stage: Early VC
Total funding: $1.2M
Headquarters: Sham Shui Po District, Hong Kong
Founded: 2013

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