Support Services Assistant

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Disability Employment and Transitions Division.

This position provides specialized technical support for the Social Security Administration (SSA) Disability program for Disability Determination Services (DDS).  The primary responsibility is to coordinate scheduling of Consultative Examination (CE) appointments and specialized testing for disability applicants.  Responsibilities include properly receipting medical records and invoices in paper and electronic correspondence into an electronic claims processing system; evaluating medical record and fee scheduling CE-related charges; and providing administrative assistance to Support Operations.

Why Join DPHHS

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Abilityto provide effective and professional customer service.

• Abilityto maintain a consistent work schedule and demonstrate good attendance.

• Ability to participate as part of a team and work well with others.

• Abilityto make independent decisions and handle daily challenges effectively.

• Meet minimum qualifications\:

  • Highschool diploma or equivalent.

  • Threeyears of job-related work experience such as appointment scheduling, medical records, or related areas.

  • Experienceworking with electronic records and medical terminology preferred.

  • Othercombinations of related education and experience may be evaluated on a case-by-case basis.

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter – please describeyour experience working with people who live with disabilities.

• Resume

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

This position is open until filled with frequent screening of applicants.

The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.