Director, Spa

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Director, Spa. Reporting to the Director, Leisure & Recreation, the Director, Spa provides strategic leadership and oversight for the overall operation of Fairmont Southampton’s spa. This role is responsible for driving operational excellence, financial performance, guest satisfaction, and team engagement while delivering a world-class wellness experience aligned with Fairmont and Accor luxury standards. The Director, Spa will lead the spa’s vision, curate innovative wellness offerings, and collaborate closely with resort leadership to ensure a seamless, elevated guest journey.

What you will be doing:

Leadership & Strategy

• Provide strategic direction and leadership for all spa operations, services, and programming.
• Develop and execute the spa’s business plan, aligning with resort objectives and brand standards.
• Lead, inspire, and develop a high-performing spa leadership team and colleagues.

Guest Experience & Brand Excellence

• Ensure an exceptional, personalized guest experience from arrival to departure.
• Uphold Fairmont luxury standards and wellness brand positioning across all touchpoints.
• Continuously evaluate and enhance spa offerings to exceed guest expectations and market trends.

Operations & Financial Management

• Oversee daily spa operations, including treatment services, retail, fitness, and wellness facilities.
• Manage budgets, forecasting, revenue generation, cost controls, and profitability.
• Analyze performance metrics and implement strategies to drive revenue and operational efficiency.

Talent Development & Team Engagement

• Recruit, train, coach, and mentor spa colleagues to foster engagement, accountability, and service excellence.
• Create a positive, inclusive, and performance-driven work environment.
• Ensure staffing levels, scheduling, and payroll align with operational needs.

Collaboration & Partnerships

• Collaborate with hotel departments to deliver a seamless, integrated guest experience.
• Represent the spa at industry events, partnerships, and professional forums.
• Support marketing initiatives, promotions, and special wellness events.

Standards, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and regulatory standards.
• Maintain facility standards, equipment upkeep, and preventative maintenance programs.
• Ensure all spa policies, procedures, and brand standards are consistently followed.

Membership & Revenue Responsibilities

• Drive and support both resort and spa membership programmes, including sales, member events, engagement, and overall member satisfaction.

Qualifications

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 5–7 years of progressive spa leadership experience, preferably within luxury hospitality or resort environments.
• Proven experience managing large-scale spa operations and teams.
• Strong background in financial management, revenue generation, and operational strategy.

Education

• Degree or diploma in Hospitality Management, Business, Wellness Management, or a related field preferred.
• Professional spa or wellness certifications are an asset

Competencies, Knowledge & Skills

• Exceptional leadership, communication, and interpersonal skills.
• Strong business acumen with the ability to analyze financial and operational data.
• In-depth knowledge of spa operations, wellness trends, treatments, and guest service standards.
• Ability to lead change, innovate, and drive continuous improvement.
• Strong organizational skills with the ability to prioritize in a dynamic environment.
• Embrace the Fairmont brand promise and luxury in your role and in all of your interactions. 
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.
• Drive top performance to achieve exceptional results.
• Articulate and passionately embody the brand’s values and vision to inspire stakeholders.

Personal Attributes

• Inspiring, approachable, and guest-focused leadership style.
• Strategic thinker with a hands-on, results-driven mindset.
• Passionate about wellness, service excellence, and team development.

Circumstances

• Flexibility to work varied schedules, including weekends and holidays, as required.
• Ability to be present in operational areas and engage actively with guests and colleagues.
• Comfortable working in a fast-paced luxury resort environment.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.