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Rentokil

Global pest control and hygiene services

Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeMumbai, Maharashtra, India₹200k - ₹400k

About the Job

Requirements

  • Good interpersonal skills.
  • Good analytical and problem-solving skills.
  • Ability to communicate effectively.
  • Ability to plan and organize proactively.
  • Technical knowledge of pests, service processes, chemicals, and equipment.
  • Minimum B.Sc. in Chemistry, Zoology, or Agriculture.
  • Proficiency in computer applications and systems, including Excel, Word, and PowerPoint or equivalent.
  • Ability to become well versed in internal systems, including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
  • Prior experience in pest management operations or the service industry is desirable but not required.

Responsibilities

  • Ensure qualified, trained, and certified technicians are available at all times in line with Technical Training Guidelines.
  • Coach and train assigned technicians to improve service quality and customer retention in accordance with Technical Training Guidelines and service SOPs.
  • Ensure technicians have recommended preparations, materials, and service tools in working condition, as required by service SOPs.
  • Conduct daily 10-minute stand-up meetings and explain safety and special instructions for technicians to execute jobs according to directions from the Sales Team or Service Docket.
  • Ensure technicians effectively use SCP devices, troubleshoot SCP issues, and receive refresher training on updates as needed.
  • Keep all on-site service documentation in the Partner Kit current in accordance with contractual requirements and myRentokil requirements for myR customers.
  • Implement and comply with service SOPs, SHE golden rules, ATEX, and PINK NOTE requirements for self and assigned technicians.
  • Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaint visits, and pest audits for Resi and SA accounts, including QSRs.
  • Ensure preparations, products, and materials listed in the Approved Preparations List are used in accordance with service SOPs.
  • Maintain material stores appropriately and ensure empty containers, used TG/Control boards, pesticide wrappers, and damaged materials are disposed of according to SOPs.
  • Establish and periodically follow a schedule for equipment maintenance and repairs.
  • When Operations colleagues are on leave or a position is vacant, ensure entries are made in iCABS to achieve branch operations KPIs.
  • Ensure technicians complete treatments competently within Standard Treatment Time and follow the route plan and timings set by the Service Planner.
  • Approve conveyance amounts for assigned technicians.
  • Promote high grooming standards, including uniforms, safety shoes, and personal protective equipment.
  • Conduct PMI pest audits in iCABS for QSRs and small-branch accounts.
  • Plan and execute one Technician Performance Assessment per assigned technician, with one development program per year.
  • Identify and resolve service-delivery issues in coordination with the Branch Manager.
  • Resolve customer complaints in accordance with complaint-management SOPs and update root causes in iCABS to ensure timely ticket closure.
  • Analyze customer complaints by CO and service, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
  • Ensure compliance with and closure of internal and external audit non-conformities related to service operations.
  • Track and optimize material consumption against SRF, cost sheet, and SOW, and report deviations to the line manager.
  • Ensure adequate stock for pending and new jobs in the branch in line with the Approved Preparations List and SOPs, and use near-expiry materials first.
  • Track and monitor material consumption to keep branch consumption within target.
  • Maintain optimum stock levels and raise indents after checking requirements and stock.
  • Monitor and drive service productivity and efficiency.
  • Conduct pest-management inspections and pest audits for assigned customers in iCAB using rAuditor.
  • Ensure all technicians submit service leads in line with targets.
  • Monitor and report input costs at major sites against agreed gross margins to the line manager, and discuss action plans to bring costs within limits.
  • Drive service and product leads for the assigned technician group through on-the-job coaching to increase customer density.
  • Encourage technicians to plan leave in advance to reduce absenteeism.
  • Help resolve technician grievances and industrial-relations issues, and report them to the line manager daily.
  • Report deviations that may affect service quality or technician productivity, including overcommitments, recommendations for night service, additional visits, and covered-area mismatches.
  • Keep up to date with innovations, service SOPs, SHE updates, and PINK NOTE updates.

Desired Qualifications

  • Prior experience in pest management operations or the service industry.

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

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