Full-Time

Renewal Specialist

Posted on 8/30/2024

PlayOn! Sports

PlayOn! Sports

501-1,000 employees

Live-streams high school sports events nationwide

No salary listed

Mid, Senior

Alpharetta, GA, USA

Hybrid position.

Category
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • Bachelor’s degree in Business, Marketing, Sales, or a related field.
  • Proven experience in sales, account management, or customer success, preferably in a SaaS or technology environment.
  • Strong understanding of sales principles and customer relationship management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to analyze data and use it to drive decision-making.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Responsibilities
  • Oversee and manage the renewal process for all existing customers, ensuring timely and accurate contract renewals.
  • Develop and implement strategies to maximize renewal rates and minimize customer churn.
  • Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.
  • Act as a trusted advisor, providing customers with insights and solutions that add value to their business.
  • Analyze renewal data and customer feedback to identify trends and areas for improvement.
  • Prepare and present reports on renewal rates, customer satisfaction, and other key metrics to the sales team and management.
  • Work closely with the sales, customer success, and support teams to ensure a seamless customer experience.
  • Collaborate with the product team to communicate customer feedback and drive product improvements.
  • Negotiate renewal terms with customers, addressing any concerns or objections they may have.
  • Resolve customer issues and escalate as necessary to ensure a positive outcome.

PlayOn! Sports focuses on high school sports media by providing live-streaming services for high school athletic events across the United States. The company operates the NFHS Network, a collaboration with the National Federation of State High School Associations, which aggregates sports media rights from various state high school athletic associations. This network allows schools to produce and broadcast their own sports events through the School Broadcast Program, significantly increasing the variety of content available. PlayOn! Sports differentiates itself from competitors by being the largest provider of high school sports live streams globally, catering specifically to high school athletic associations, schools, student-athletes, and sports fans. The company's goal is to enhance the visibility of high school sports by offering a platform that combines live and on-demand streaming, while generating revenue through subscriptions, advertising, and licensing fees.

Company Size

501-1,000

Company Stage

Series F

Total Funding

$62.8M

Headquarters

Atlanta, Georgia

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic investment from KKR boosts technological capabilities and market reach.
  • Expansion into digital ticketing enhances fan experience and revenue streams.
  • New CFO James Rosenstock brings expertise in media and technology for growth.

What critics are saying

  • Emerging competition from startups like Fanbase threatens market share.
  • KKR investment may pressure rapid growth, risking operational strain.
  • Merger with GoFan introduces potential integration challenges impacting service delivery.

What makes PlayOn! Sports unique

  • PlayOn! Sports leads in live-streaming high school sports events globally.
  • The NFHS Network partnership aggregates extensive high school sports content.
  • School Broadcast Program empowers schools to produce and broadcast their own events.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Hybrid Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

27%

2 year growth

10%
PlayOn Sports
Aug 1st, 2024
Elevating the High School Fan Experience With PlayOn

With an established history in broadcasting and streaming high school athletics with the NFHS Network, PlayOn expanded into digital ticketing, concessions, and fundraising by merging with GoFan.

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What better way to start off a new week than to take a quick look back at the big headlines from last week? Our Monday “Fund” Day series can get you all caught up on the major startup headlines from last week…and get you prepped for all the important events and deadlines you need to know for your business. Here’s what happened the first full week of February 2024:Who is in building modeIt was a quiet week for the Southeast venture world, with little noise for companies announcing major rounds. But that doesn’t mean it has been a quiet week across the startup community. Here are the teams in growth mode right now:* Fanbase, an Atlanta-based social media livestreaming startup, rolled out its new Fanbase Audio feature on web and mobile devices. This means that listeners don’t have to download the app in order to connect with content. Want to see the feature in action and catch up on the Super Bowl news? Here is a link to check out.* Momnt, an Atlanta-based fintech startup, announced that Jason Rozenblat has taken on the role of Senior Vice President of Sales.* Atlanta tech success story Salesloft announced the appointment of Mark Niemiec as its new Chief Revenue Officer.* Atlanta-based sports and media tech company PlayOn! Sports named James Rosenstock as its new Chief Financial Officer.* Tech Square Ventures announced the promotion of Scott Lopano to Partner of the early-stage VC firm* Intuit Mailchimp officially opened up its massive new building in Atlanta’s Old Fourth Ward neighborhoodFor The Week Ahead:Looking to connect and network this week? Here are the places you need to be:* Spark by Go Studio: Startup Demo Day in ATL – Feb 15* AgeTech Atlanta Meetup – Feb 15* ATDC Entrepreneurs Night – Feb 15* USA India Business Summit – Feb 16* The Lola Meetup – Feb 16

PR Newswire
Jan 29th, 2024
Playon! Sports Announces James Rosenstock As Chief Financial Officer

Seasoned financial, operational and strategic leader brings deep media and technology expertise to drive future growth and innovation in K-12 space.ATLANTA, Jan. 29, 2024 /PRNewswire/ -- PlayOn! Sports, a leading high school media and technology company, today announced the appointment of James "Jay" Rosenstock as Chief Financial Officer (CFO).Rosenstock is an accomplished media and technology executive who has previously served as CFO at Skillshare, a market-leading direct-to-consumer (DTC) creative learning marketplace, and ezCater, a top business-to-business (B2B) online catering marketplace. At PlayOn!, Rosenstock will oversee the Accounting, Finance, Tax, M&A, Information Technology and Security and Project Management Office (PMO) departments."We are thrilled to welcome Jay to the PlayOn! leadership team. He brings extensive experience in both the DTC and B2B industries and has guided leading companies through significant transformation," said David Rudolph, PlayOn! founder and CEO. "We are confident that Jay's expertise will be valuable as we continue to innovate for the benefit of schools and fans nationwide.""As the child of two educators and an avid sports player and youth coach, it's a privilege to join such an innovative company and accomplished leadership team as we embark on the next stage of growth," said Rosenstock. "I look forward to the journey ahead as we continue to scale our business and create meaningful experiences for schools and communities across the country."Earlier, Rosenstock was instrumental in architecting and operating Discovery's international businesses, where he oversaw Discovery Education International

PR Newswire
Aug 28th, 2023
Playon! Sports Adds Michael Paull And Heather Friedland To Its Board Of Directors

The accomplished executives bring significant media and technology expertise to drive future growth and innovation.ATLANTA, Aug. 28, 2023 /PRNewswire/ -- PlayOn! Sports, a leading high school media and technology company, announced today the appointment of two new members to its Board of Directors: Michael Paull, former President of Direct to Consumer at Disney Entertainment, and Heather Friedland, Chief Product Officer (CPO) at Ancestry."The PlayOn! leadership team and I are thrilled to welcome Michael and Heather to our Board of Directors," said David Rudolph, PlayOn! founder and CEO. "We look forward to their contributions as we continue to scale across streaming, digital ticketing, and event management for school athletics and activities."Paull has more than 20 years of experience in product development, technology, media and content distribution. As the President of Direct to Consumer for Disney Entertainment, he oversaw Disney+, Hulu, ESPN+, and Star+ globally. In this role, Paull led strategic initiatives in marketing, product, technology, data science and business operations for the streaming services, along with programming and content curation.Paull joined The Walt Disney Company in 2017 with the acquisition of BAMTECH Media, where he served as CEO. Prior to joining BAMTECH, Paull was Vice President, Digital Video at Amazon, where he ran Prime Video Channels worldwide and was responsible for its global content, product, technology, operations and marketing

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