Full-Time

Renewal Specialist

Posted on 8/30/2024

PlayOn! Sports

PlayOn! Sports

501-1,000 employees

Live-streams high school sports events nationwide

No salary listed

Mid, Senior

Alpharetta, GA, USA

Hybrid position.

Category
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • Bachelor’s degree in Business, Marketing, Sales, or a related field.
  • Proven experience in sales, account management, or customer success, preferably in a SaaS or technology environment.
  • Strong understanding of sales principles and customer relationship management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to analyze data and use it to drive decision-making.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Responsibilities
  • Oversee and manage the renewal process for all existing customers, ensuring timely and accurate contract renewals.
  • Develop and implement strategies to maximize renewal rates and minimize customer churn.
  • Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.
  • Act as a trusted advisor, providing customers with insights and solutions that add value to their business.
  • Analyze renewal data and customer feedback to identify trends and areas for improvement.
  • Prepare and present reports on renewal rates, customer satisfaction, and other key metrics to the sales team and management.
  • Work closely with the sales, customer success, and support teams to ensure a seamless customer experience.
  • Collaborate with the product team to communicate customer feedback and drive product improvements.
  • Negotiate renewal terms with customers, addressing any concerns or objections they may have.
  • Resolve customer issues and escalate as necessary to ensure a positive outcome.

PlayOn! Sports focuses on high school sports media by providing live-streaming services for high school athletic events across the United States. The company operates the NFHS Network, a platform created in partnership with the National Federation of State High School Associations, which aggregates sports media rights from various state high school athletic associations. This network allows schools to produce and broadcast their own sports events through the School Broadcast Program, significantly increasing the variety of content available. PlayOn! Sports stands out from competitors by being the largest provider of high school sports live streams globally, catering specifically to high school athletic associations, schools, student-athletes, and sports fans. The company's goal is to enhance the visibility of high school sports by making events accessible to a wider audience through subscriptions, advertising, and licensing fees.

Company Size

501-1,000

Company Stage

Series F

Total Funding

$62.8M

Headquarters

Atlanta, Georgia

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of MaxPreps enhances content offerings with extensive sports statistics and schedules.
  • GoFan merger expands digital ticketing and concessions, boosting fan engagement and revenue.
  • Strategic investment from KKR provides capital for expansion and technological advancements.

What critics are saying

  • MaxPreps acquisition may lead to integration challenges, disrupting existing operations.
  • GoFan merger could face operational hurdles, impacting customer satisfaction and revenue.
  • New CFO appointment may lead to strategic shifts unsettling current business operations.

What makes PlayOn! Sports unique

  • PlayOn! Sports is the leading provider of live-streamed high school sports events.
  • The NFHS Network partnership aggregates sports media from state high school associations.
  • School Broadcast Program empowers schools to produce and broadcast their own sports events.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Hybrid Work Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

27%

2 year growth

12%
Business Wire
Apr 3rd, 2025
PlayOn Acquires MaxPreps to Elevate the High School Sports Fan Experience

PlayOn, the premier fan engagement platform for high school sports, today announced the acquisition of MaxPreps, a leading source for high school sports sche...

Sports Business Journal
Apr 3rd, 2025
SBJ Power Up: Zuckerberg gets into the octagon (digitally)

PlayOn, a multi-faceted fan engagement platform for high school sports, has acquired MaxPreps from CBS Sports for an undisclosed sum, Schaefer also reports.

PlayOn Sports
Aug 1st, 2024
Elevating the High School Fan Experience With PlayOn

With an established history in broadcasting and streaming high school athletics with the NFHS Network, PlayOn expanded into digital ticketing, concessions, and fundraising by merging with GoFan.

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