AYANA Hospitality

Global hospitality group developing iconic destinations

Front Desk Agent - Mandarin Speaker

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

Fluency in Mandarin and English.
Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
Strong communication, interpersonal, and organizational skills.
Proficiency in hotel management software.
Ability to work flexible hours, including weekends and holidays.
Strong customer service orientation and a friendly demeanor.

Responsibilities

Perform smooth check-in and check-out processes for guests.
Manage room reservations, cancellations, and modifications with attention to detail.
Provide guests with accurate information regarding hotel services, amenities, and local attractions.
Handle guest inquiries and complaints professionally and efficiently.
Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
Process payments and maintain accurate financial records of transactions.

Desired Qualifications

Proficiency in PMS Opera is a plus.
Additional language proficiency is a plus.

Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

AYANA Hospitality · Central Jakarta, Indonesia · Full-time · Posted 2026-09-14

Workplace: on_site

Department: AYANA Jakarta

Description

Key Responsibilities:

Perform smooth check-in and check-out processes for guests.
Manage room reservations, cancellations, and modifications with attention to detail.
Provide guests with accurate information regarding hotel services, amenities, and local attractions.
Handle guest inquiries and complaints professionally and efficiently.
Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
Process payments and maintain accurate financial records of transactions.

Requirements

Fluency in Mandarin and English; additional language proficiency is a plus.
Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
Strong communication, interpersonal, and organizational skills.
Proficient in hotel management software (PMS Opera is a plus).
Ability to work flexible hours, including weekends and holidays.
Strong customer service orientation and a friendly demeanor.

Apply

Apply at AYANA Hospitality

About the Company

AYANA Hospitality

Global hospitality group developing iconic destinations

AYANA Hospitality designs and manages iconic travel destinations and voyages around the world. It creates resort properties and cruises that emphasize wellbeing, nourish the senses, and enrich the mind, pairing attentive service with thoughtful experiences. The company differentiates itself by prioritizing harmony with self, others, and nature, and by offering a “place of refuge” for every guest across its destinations. Its goal is to deliver exceptional service and meaningful inspiration through carefully crafted spaces and experiences that travelers can trust to refresh and uplift them.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Indonesia
Founded: 1996

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