Full-Time
Dental Treatment Coordinator 4
University of Rochester
Private research university in Rochester, NY
Compensation Overview
$21.97 - $29.66/hr
Rochester, NY, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Quality Assurance (QA)
Customer Service
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Requirements
- A high school diploma or equivalent and two years of relevant experience are required, or an equivalent combination of education and experience.
- Strong customer service skills by telephone and in person are required.
- Ability to communicate effectively and professionally is required.
- Ability to work with a diverse patient and provider population is required.
Responsibilities
- Perform routine and non-routine dental treatment plan coordination and necessary administrative duties using advanced customer service skills.
- Handle considerable departmental administrative details while assigning and reviewing daily clerical operations and performing daily functions.
- Coordinate the activities of the area.
- Train new employees and cross-train employees within the area.
- Act as the primary preceptor for new staff.
- Provide daily direction and assistance to administrative support staff.
- Assign and check work.
- Assist the supervisor in preparing performance evaluation data.
- Assume the supervisor's functions in their absence.
- Perform quality assurance monitoring, including reviewing scheduling and registration errors and other affected areas.
- Measure the quality, quantity, and timeliness of tasks performed using specific criteria.
- Prepare related logs and management reports.
- Assist in developing goals and objectives for the area.
- Write new procedures and training materials and update existing procedures as needed.
- Make decisions, using approved Dentistry procedures, regarding security of complex, high-dollar dental accounts.
- Ensure the accuracy of patient schedules and review provider schedules to ensure maximum utilization.
- Negotiate down payments and authorize repayment status for high-dollar, complex patient plans in accordance with Dentistry policies and guidelines.
- Review appointment history and upcoming payment obligations to initiate patient contact for payment reminders.
- Communicate treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals.
- Act as a resource to patients and care providers regarding the Medicaid approval process and other third-party billing issues.
- Collaborate with members of the dental care team to facilitate communication with patients for treatment outcomes.
- Maintain working relationships with Dentistry care providers, Billing, and frontline staff to coordinate referrals and treatments relevant to patients' overall dental treatment plans.
- Serve as the primary contact for Billing personnel, care providers, and administrators to resolve patient concerns.
- Perform check-in and check-out procedures.
- Process payments.
- Contact referred patients, register them, and schedule new patient referral appointments.
- Maintain knowledge of New York State and local policies, regulations, and procedures related to compliance requirements.
- Perform insurance preauthorization.
- Initiate insurance referrals, verification, and service authorization before treatment by reviewing dental insurance benefits and requirements.
- Perform other duties as directed by the supervisor, including special projects and work with other support staff on special projects.
- Monitor accurate time-reporting procedures.
Desired Qualifications
- Previous dental experience is preferred.
The University of Rochester is a research university with programs spanning the humanities, health care, business, education, music, engineering, and the sciences.
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