Assistant Supervisor - Demand Response

JOB TITLE:   

Assistant Supervisor, Demand Response

JOB PURPOSE:   

Provide leadership support to the Transit Supervisor, Demand Response

PAY: $18.35 - $18.85/hr, depending on experience.  We offer competitive periodic raises. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide support to the Supervisor by assisting in the supervision and coordination of SafeRide operations, fill in as Demand Response Supervisor as needed. 
• Maintain vehicle & equipment inventory, assign equipment resources to employees.
• Coordinate, enforce, and document all mandated federal/state regulations, and department policies pertaining to the transit system and safety. 
• Complete documentation of personnel performance, complete compliance checks. 
• Provide training to new drivers/dispatchers, ensure that they are prepared to perform job duties on their own. 
• Respond to and investigate vehicle related accidents/incidents. 
• Respond to and investigate passenger related complaints/incidents. 
• Provide excellent customer service

SUPPLEMENTAL FUNCTIONS:  

• Assist with supervision of other areas of Demand Response, such as Transit Dispatch & Paratransit operations. 
• Perform backup dispatching and driving duties as needed. 
• Maintain ridership and other transit related data as needed.
• Assist with community outreach and resource fairs as needed. 

WORK LOCATION: 

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

SCHEDULING: 

Must be available to work combination of SafeRide shifts: Thursday - Monday. Shifts would be consistently late afternoon & nights. Early mornings are not part of this position. Application must include an availability matrix - see required materials section. 

           SafeRide Operating Hours:

• Monday - Wednesday: 6:00pm - 12:30am
• Thursday & Friday: 6:00pm – 3:00am
• Saturday: 11:30am - 6:30pm; 9:30pm – 3:00am
• Sunday: 11:30am – 6:30pm

Must be available to work during the summer months. 

Total hours could range from 15-19 hours a week. Students can get extra hours as a driver/dispatcher. 

MINIMUM QUALIFICATIONS:  

• Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy.  This would include a pre-employment drug screening. (https://www.uwyo.edu/tps/_files/drugalcoholpolicy.pdf)
• Valid driver's license with a motor vehicle record (MVR) that is compliant with the University Vehicle Use Policy.
• High School Graduate or GED and one year of work related experience, or an equivalent combination of education and work experience.
• Applicants must be 21 years of age, or will be within first month of hire. (There may be times when alcohol may need to be confiscated). 
• Current certifications or ability to obtain within 1 month of hire:
  • TSI certification
  • First Aid/CPR  certification
  • Supervisor Harassment training
• 1 year of customer service experience
• Complete application to include: cover letter, resume, three references, and availability matrix. Email [email protected] to request a copy of the availability matrix be sent to you. 

DESIRED QUALIFICATIONS:  

• Demand response transit experience preferred, but not required. 
• Completion of Transportation Services probation period preferred, but not required.   
• Knowledge of ADA policies and procedures 
• Problem solving skills
• Organizational and record keeping skills
• Ability to remain calm in difficult or stressful situations
• Ability to work independently with limited supervision
• Strong attention to detail
• Experience handling confidential information
• 1 year of previous supervisory experience preferred

REQUIRED MATERIALS:  

Complete the online application and upload the following for a complete application: cover letter, resume or C.V., contact information for three work-related references, and availability matrix.  

Availability matrix must be included with application materials. A blank copy of the availability matrix can be requested by emailing Noah Taff at [email protected].  An availability matrix is required for a complete application.

Incomplete applications may not be considered.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/

Posted Salary Range: 18.35 - 18.85