Full-Time
Assistant Supervisor
Demand Response
Deadline 2/28/27
University of Wyoming
Public university in Laramie, WY
Compensation Overview
$18.35 - $18.85/hr
Laramie, WY, USA
In Person
Must be available to work on campus.
Category
 Vehicle Operation & Delivery (1) |
|---|
Required Skills
CPR
First Aid
Customer Service
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Requirements
- Applicants must pass all drug and alcohol screenings required by the University of Wyoming Drug and Alcohol Policy, including a pre-employment drug screening.
- Applicants must hold a valid driver's license with a motor vehicle record compliant with the University Vehicle Use Policy.
- Applicants must be high school graduates or have a GED and one year of related work experience, or an equivalent combination of education and work experience.
- Applicants must be at least 21 years old or turn 21 within the first month of hire.
- Applicants must hold or obtain within one month of hire TSI certification, First Aid/CPR certification, and Supervisor Harassment training.
- Applicants must have one year of customer service experience.
- Applicants must submit a complete application including a cover letter, resume, three references, and an availability matrix.
- Applicants must be available for Thursday through Monday SafeRide shifts, primarily late afternoon and night shifts, including summer months.
- Applicants must be available to work on campus.
Responsibilities
- Provide support to the Transit Supervisor by assisting with supervision and coordination of SafeRide operations and filling in as Demand Response Supervisor when needed.
- Maintain vehicle and equipment inventory and assign equipment resources to employees.
- Coordinate, enforce, and document mandated federal and state regulations and department policies related to the transit system and safety.
- Complete personnel performance documentation and compliance checks.
- Train new drivers and dispatchers and ensure they are prepared to perform their duties independently.
- Respond to and investigate vehicle-related accidents and incidents.
- Respond to and investigate passenger-related complaints and incidents.
- Provide customer service.
- Assist with supervision of other Demand Response areas, including Transit Dispatch and Paratransit operations.
- Perform backup dispatching and driving duties as needed.
- Maintain ridership and other transit-related data as needed.
- Assist with community outreach and resource fairs as needed.
Desired Qualifications
- Demand response transit experience is preferred but not required.
- Completion of the Transportation Services probation period is preferred but not required.
- Knowledge of Americans with Disabilities Act policies and procedures.
- Problem-solving skills.
- Organizational and record-keeping skills.
- Ability to remain calm in difficult or stressful situations.
- Ability to work independently with limited supervision.
- Strong attention to detail.
- Experience handling confidential information.
- One year of previous supervisory experience is preferred.
University of Wyoming is a public land-grant research university in Laramie, Wyoming. It offers undergraduate, graduate, and professional education across its colleges and schools.
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