Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma is required.
Knowledge of customer service principles and practices is required.
Experience using computer systems and applications, including entering data and typing, is required.
Responsibilities
Check in and check out patients and schedule follow-up appointments.
Accurately enter patient demographic information in patients’ electronic medical records.
Scan photo IDs and insurance cards and verify insurance coverage.
Collect applicable co-pays and ensure billing information is updated.
Balance money drawers at the end of the day.
Maintain calm and efficient patient flow through the clinics.
Desired Qualifications
One year of experience performing reception duties.
Patient Services Representative
Reno Orthopedic Center · Reno, United States · Full-time · Posted 2026-10-13
Workplace: on_site
Department: Clinical Support
Description
Reno Orthopedic Center wants you to join the team as a Full-time Patient Services Rep! We are seeking an enthusiastic and dedicated team member to greet and check-in patients at our main location - 555 N Arlington Ave.
Who are we?
At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:
We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
Here, you're encouraged to own your success — we support your growth, celebrate your contributions, and empower you to take initiative.
Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.
We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
Most importantly, we encourage every team member to be an advocate — for patients, for progress, and for doing what's right.
If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.
What sets us apart?
Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!
What would you do in this role?
Check-in/check-out patients, and schedule follow-up appointments;
Accurately enter patient demographic information in patients’ electronic medical records;
Scan photo ID’s and insurance cards and verify insurances;
Collect applicable co-pays and ensure billing information is updated;
Balance money drawers at end of day;
Maintain calm and efficient patient flow through the clinics.
Requirements
Certifications/Educations_:_
High School Diploma
Knowledge of_:_
Customer service principles and practices
Experience:
Using computer systems and applications, including entering data and typing
Preferred Qualifications - How can you set yourself apart from other applicants?
One year of experience performing reception duties.
Benefits
At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.
Productivity bonuses or incentive compensation (for eligible roles)
Student loan repayment (for eligible roles)
Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth at Reno Orthopedic Center.