Business Development Manager

Job Description

• Responsible for the development and performance of all marketing and sales activities in assigned market

• Maintaining and developing a computerized customer and prospect database

• Establishes plans and strategies to expand the customer base in the marketing area

Personality, skills and knowledge required:

• Understand company operation and knowledge of products, services and laboratory facilities & capabilities

• Good business and selling skills for laboratory testing and analysis consultancy

• Background knowledge of sampling equipment and devices used in project department and laboratory

• Familiar with relevant local government laws and regulations and MS ISO/IEC 17025 clauses 4.4, 4.7 & 4.8

• Self-driven, results oriented, responsible and has good communication and supervisory skills

Brief summary of job holder’s scope of duties:

•  Plan, organise and control of department activities such as costing, quotation, tender etc

• Resources and Manpower planning to maximise utilization to meet the sales target

• Initiates and coordinates development of action plans to penetrate new markets

• Setting targets to himself/herself as well as sales executives

• Supervising, motivating and monitoring sales team performance

• Providing timely feedback to senior management regarding performance

• Plan and organise for market research, competitor and customer surveys

• Promote or introduce company’s products and testing services to new customer

• Survey and understand the market competitor’s activities and laboratory testing trends

• Plan and implement effective marketing strategy to achieve measurable sales target

• Maintain customer databases; keep records of customer interaction and transactions, and the details of inquiries, comment and complaints

• Analyse, evaluate and review customer’s feedback on services

• Handle and resolve customer complaints to ensure proper resolution

• Communicate and coordinate with internal departments to meet customer timeframes and enquiries

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

• Perform other job related duties as may be assigned by the top management

Education and Qualification required:

• Degree in Chemistry discipline or equivalents.

• Minimum 5 years and above experiences in related industries

• Applicants must be Malaysian citizens.

• Dynamic, self-motivated and organized with excellent interpersonal, communication and presentation skills.

• Must be a team-player who is resourceful and able to work under stress.

• Preferably short notice candidates

• Vacancy available in Johor Bahru, Kelana Jaya, Nilai

Qualifications

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.