All Accor

Global hotel management, franchising, loyalty program

Assistant Manager - Learning & Development

Learning & DevelopmentUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Human Resources Management or Hotel Management is required.
A minimum of 3 years of training or facilitation experience is required.
English reading, writing, and oral proficiency is required.
Proficiency in Microsoft Excel, Word, and PowerPoint is required.
Strong leadership, interpersonal, negotiation, communication, and customer contact skills are required.
The candidate must be results- and service-oriented, detail-oriented, able to multitask and work under stress and pressure, and able to motivate and work effectively as part of a team.
The candidate must maintain a well-presented and professionally groomed appearance.

Responsibilities

Assist in creating, implementing, and facilitating the Hotel Training Plan and budget in alignment with the hotel's goals and strategic plan.
Conduct annual training needs analysis and coordinate with department managers to identify training opportunities for their team members.
Initiate, coordinate, deliver, and follow up on hotel training activities.
Build relationships and partnerships with industry associations, external training companies, and academic councils related to the hospitality industry.
Update and maintain accurate records of training activities and participant information.
Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
Develop and manage a central internal library of videos, books, and magazines for employees.
Share responsibility for the integration and orientation process of new hires.
Assist with implementing new policies, procedures, and standards.
Prepare and submit training reports.
Follow hotel fire, life-safety, and emergency procedures.
Attend briefings, meetings, and training as assigned by management.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by management.
Maximize learning by providing a creative and efficient environment for delivering training sessions.

Job Description

Primary Responsibilities

Training & Development Management

Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
Initiate, coordinate, deliver and follow-up on all training activities within the hotel
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Update and maintain accurate records of training activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
Share responsibilities for the integration and orientation process of new hires
Assist with the implementation of new policies, procedures, and standards
Prepare and submit training reports

Other Responsibilities

Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Be aware of the hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

Qualifications

Knowledge and Experience

Bachelor’s Degree in Human Resources Management / Hotel Management
Minimum 3 years of training/facilitation experience
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Competencies

Strong leadership, interpersonal and negotiation skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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