Duty Manager

Job Description

We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.

• Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere
• Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments
• Manage guest relations, addressing concerns and enhancing overall satisfaction
• Coordinate with various departments to maintain seamless communication and operations
• Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue
• Conduct regular team meetings and training sessions to improve performance and motivation
• Ensure compliance with company policies, local regulations, and safety standards
• Handle emergency situations and make critical decisions when necessary
• Prepare and analyze reports on key performance indicators
• Continuously seek ways to improve guest experiences and operational efficiency

Qualifications

• Proven experience in a similar role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and empathetic approach
• Detail-oriented with the ability to multitask and work efficiently under pressure
• Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS
• Strong problem-solving skills and ability to make quick, assertive decisions
• Excellent communication skills, both verbal and written
• Financial acumen for managing rates and overbooking strategies
• Flexibility to work varying shifts, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or related field preferred
• Fluency in English; knowledge of Arabic or other languages is a plus

Additional Information

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.