Hotel Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This will be a full-time seasonal role beginning in January 2027.  

This role oversees all aspects of Denali Cabins operations, providing leadership, direction, and operational support across the entire property, while coordinating with Pursuit’s internal teams and external support services. Responsibilities include supervising, developing, and supporting the Operations Manager, Food & Beverage Manager, and other Lodge leadership, ensuring all guest operations and employee support functions meet established standards for quality, consistency, efficiency, and overall wellbeing.  

Additional responsibilities include overseeing ordering, purchasing, and inventory management across all departments, ensuring appropriate stock levels, cost control, product quality, and efficient use of resources. The Lodge Manager plays an essential role in upholding property-wide safety and service standards, supporting departmental leaders, managing daily lodge operations, meeting financial goals, and delivering an exceptional guest and employee experience. As a member of our team, you should expect a dynamic work environment where collaboration across departments is essential. Your responsibilities will extend beyond the office, and your ability to adapt, anticipate operational needs, and contribute wherever support is needed will play an important role in the overall success of the property. 

ROLES & RESPONSIBILITIES

• Lead and support all aspects of day-to-day operations at Denali Cabins (DC) ensuring operational consistency, efficiency, and a high-quality guest experience.  

• Work closely with the Denali Area General Manager, and other Denali area leadership  

• Provide hands-on operational leadership and direct floor support during peak periods, leadership transitions, and unexpected management absences to maintain service continuity and departmental effectiveness.  

• Develop, standardize, and oversee structured onboarding and ongoing training for all DC team members, including orientation, IT access, operational systems, Standard Operating Procedures (SOPs), and departmental tools.  

• Coach, mentor, and develop department managers and leaders, ensuring alignment with Pursuit brand standards, company policies, and operational expectations while promoting accountability and professional growth.  

• Serve as the primary property liaison with product representatives, collaborating with the Area Manager and other Pursuit executive leadership to maintain product quality, service standards, compliance, and brand integrity.  

• Oversee and guide departmental labor management, including scheduling, staffing plans, time-off requests, and payroll practices, ensuring alignment with business volume, operational needs, and budgetary goals.  

• Collaborate with the management and leadership teams to identify opportunities for improved operational efficiency, workforce productivity, departmental performance, and the overall guest experience.  

• Support departmental growth, programming, and concept development in partnership with department leaders and relevant Pursuit teams.  

• Maintain consistent, structured verbal and written communication across departments and Denali leadership to promote alignment, accountability, transparency, and collaboration.  

• Prepare and submit operational updates, activity summaries, and project status reports to the General Manager and relevant business stakeholders, communicating progress, challenges, and operational needs.  

• Champion Pursuit's values through positive leadership, fostering an inclusive and engaging workplace where managers, leaders, and frontline team members are supported and empowered to succeed.  

• Encourage community involvement through personal volunteer participation and by supporting team member engagement in local community initiatives. 

REQUIRED SKILLS & QUALIFICATIONS 

• Current CPR and 1st Aid Certification (Wilderness First Responder WFR – desirable) 

• Must have or obtain prior to first day of work Training for Alcohol Professionals, TAPS 

• Working knowledge of food, beverage, and hospitality services and operations – must have or obtain Alaska Food workers card (ServSafe Food Protection Manager accepted in lieu) 

• At least four years of management experience in hotel, resort, lodge, or comparable guest operations, or an equivalent combination of relevant experience and training. Multi-department leadership experience preferred. 

• Demonstrated ability to lead, develop, and hold managers and department leaders accountable while fostering a positive, collaborative, and service-oriented work environment. 

• Strong communication, interpersonal, conflict-resolution, and problem-solving skills, with the ability to communicate effectively across all levels of an organization. 

• Experience overseeing departmental budgets, labor costs, purchasing, inventory, and operational expenses, with an understanding of financial performance and cost-control practices. 

• Strong organizational and time-management skills, with the ability to prioritize competing demands, make sound decisions, and manage multiple operational priorities in a fast-paced environment. 

• Knowledge of hotel and lodging operations, including guest services, housekeeping, food and beverage, facilities, and overall property management. 

• Understanding of workplace safety, emergency response, risk management, sanitation, and regulatory compliance. 

• Ability to assess operational challenges, identify opportunities for improvement, establish effective procedures, and implement solutions that support long-term operational success. 

• Experience with property management systems (PMS), point-of-sale systems (POS), scheduling platforms, payroll systems, and other operational technology preferred. 

• Ability to work effectively in a remote environment, adapt to changing operational demands, and provide hands-on support across departments when needed. 

• Experience working in the Denali area or within a remote lodge, resort, or hospitality setting is a plus. 

• Must be able to lift and carry up to 50 pounds regularly 

• Must be able to lift, stand, bend throughout an 8+ hour shift 

• Must be 21+ years of age and have valid U.S. driver's license 

• Must have non-CDL/DOT medical certificate physical to operate certain vehicles prior to start date 

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.