Eataly

Global Italian food hall operator

Storyteller

Retail SalesConfirmed live in the last 24 hours

Full-timeBoston, MA, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Knowledge of and passion for Italian food and beverage are required.
Experience working in retail and/or restaurants is required.
Intermediate computer skills are required.
Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays is required.
Ability to lift up to 50 pounds is required.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting, is required.

Responsibilities

Prepare and execute product tastings and demonstrations.
Set up and break down demo stations.
Keep track of the product used during tastings.
Engage guests on the shop floor and during demos to explain products and Eataly’s Eat.Shop.Learn philosophy.
Listen actively and ask questions to understand guests’ needs and preferences; recommend food and beverage items from the market.
Respond courteously to guest inquiries regarding product availability, location, and usage.
Collaborate with vendors and the Eataly team during tastings, feste, sagre, and storewide events.
Develop comprehensive knowledge of Eataly’s products and participate diligently in live and video trainings.
Lead tours for guests, schools, or new team members upon request.
Assist with staff classes and La Scuola classes upon request.
Answer guests’ questions about Eataly’s range of services.
Liaise with the Front End and Grocery Teams to help with their duties.
Circulate the store regularly to ensure shopping carts are available in designated areas.
Open and close the cash till and ensure accurate accounting of all transactions, collections, and disbursements during the work shift.
Perform other duties as required or assigned.

Job Description

A Storyteller shares the stories of Eataly’s products, helping guests make educated and confident shopping decisions. A Storyteller is a super seller with a passion for promoting high-quality Italian products. Reports to the Events and Storytelling Manager.

Prepares and executes product tastings and demonstrations
Takes care of the set-up and break-down of demo stations
Keeps track of the product used during tastings
Engages guests on the shop floor and during demos to explain products and Eataly’s Eat.Shop.Learn philosophy
Listens actively and asks questions to understand guests’ needs and preferences; recommends food and beverage items from our market
Responds courteously to guest inquiries regarding availability, location, and usage of products
Collaborates with vendors and the Eataly team during tastings, feste, sagre, and storewide events
Develops comprehensive knowledge of Eataly’s products, and participates diligently in live and video trainings
Leads tours for guests, schools, or new team members upon request
Assists with staff classes and La Scuola classes upon request
Answers guests’ questions about Eataly’s range of services
Liaises with the Front End and Grocery Teams to help with their duties
Circulates the store regularly to ensure shopping carts are always available in designated areas
Opens and closes cash till and ensures accurate accounting of all transactions, collections, and disbursements during the work shift
Performs other duties as required or assigned

Hourly Rate: $17.00-$18.00

Qualifications

High school diploma or equivalent
Outstanding communication and relationship-building skills
Outgoing personality and ability to sell
Knowledge of and passion for Italian food and beverage
Experience working in retail and/or restaurants
Intermediate computer skills

Job Requirements

Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting

Additional Information

Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

About the Company

Eataly

Global Italian food hall operator

Eataly operates as a global operator of large-format Italian food halls that combine a high-end grocery, restaurant counters, a bakery, and a cooking school within one venue. Customers eat, shop for the exact ingredients used in the restaurants, and learn how to prepare Italian dishes through La Scuola. Fresh items are often produced on-site with a philosophy of “we sell what we cook, and we cook what we sell,” linking production directly to retail and dining. The model relies on flagship stores and a franchise network to extend its reach, presenting thousands of Italian and local products and an extensive wine selection. Unlike standalone grocers or restaurants, Eataly creates an integrated marketplace experience focused on authentic Italian gastronomy and culinary education. Its goal is to be a destination that celebrates Italian food culture by offering dining, shopping, and learning in a single location worldwide.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $199M
Headquarters: Monticello d'Alba, Italy
Founded: 2004

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