Full-Time
Account Manager
Client Services Representative
Posted on 8/21/2026
Deadline 8/21/27
General RV Center
RV sales, parts, and service
Compensation Overview
$22 - $25/hr
+ Bonus
Wixom, MI, USA
In Person
Category
 Sales & Account Management (1) |
|---|
Required Skills
Customer Service
Requirements
- Prior experience in an administrative or customer support role managing client accounts, insurance operations, or customer service environments is preferred.
- Ability to assess client needs, recommend appropriate insurance products, and identify cross-selling opportunities.
- Skill in presenting solutions, handling objections, and maintaining strong client relationships.
- Proficiency in Microsoft suite of products and web-based software solutions.
- Familiarity with insurance policies, coverage types, and regulatory requirements is a plus.
- Ability to establish trust quickly and foster lasting client relationships.
- Ability to listen actively, think critically, and deliver tailored solutions.
- Ability to prioritize tasks and adapt as needs shift throughout the day.
- Ability to accurately document information and follow through on commitments.
- Initiative and goal orientation to support team success.
Responsibilities
- Serve as the primary point of contact for existing clients, delivering service and support.
- Handle inbound client calls, emails, and service requests related to policies, billing, and account updates.
- Manage policy updates, vehicle changes, auto-pay adjustments, renewals, and coverage inquiries.
- Retain clients by providing solution-based insurance options and proactively identifying opportunities to cross-sell additional coverage.
- Document all client interactions accurately and ensure timely follow-up on outstanding requests.
- Collaborate with team members and internal departments to resolve client issues efficiently.
- Support agency revenue growth by identifying opportunities to upsell or cross-sell insurance products.
Desired Qualifications
- Prior experience in an administrative or customer support role managing client accounts, insurance operations, or customer service environments.
- Familiarity with insurance policies, coverage types, and regulatory requirements.
General RV Center is a family-owned recreational-vehicle dealer operating full-service supercenters across the United States. Locations sell new and used motorhomes and campers while providing financing, parts, accessories, repair, and maintenance. Its service network supports RV owners before and after purchase. General RV operates in specialty vehicle retail, where customers may use the company for shopping, trade-ins, financing, delivery preparation, warranty support, collision work, storage, maintenance, service, parts, and accessories.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A