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SoftwareOne

Licensing advisory and software asset management

Team Lead - Customer Success Management Public

Account ManagementPosted on Nov 9
Full-timeWallisellen, SwitzerlandNo salary listed

About the Job

Requirements

  • Experience leading and developing inside-sales teams, including clear prioritization, goal-setting, and a coaching routine.
  • Strong sales and closing orientation, with the ability to identify opportunities and assess forecasting and pipeline quality.
  • Strong KPI and numerical competency, with the ability to manage a team using data and derive concrete actions.
  • Strategic expertise in Microsoft products and solutions, the ability to objectively evaluate Microsoft partner ecosystems, and the ability to support customer-specific solution strategies in the public sector.
  • A coaching-oriented leadership approach focused on continuous learning, performance development, and sustainable team growth.
  • A hands-on approach and strong process skills, including consistent use of CRM as a central work and management tool and efficient, pragmatic workflow improvement.

Responsibilities

  • Lead the Customer Success Management team in the public sector, including setting goals, managing performance, and prioritizing work.
  • Develop team members through regular feedback, coaching, and development conversations.
  • Manage revenue, pipeline, and activity targets.
  • Monitor KPIs, including forecasting, reporting, and performance optimization.
  • Optimize sales processes, tools, and CRM usage.
  • Implement sales strategies and go-to-market initiatives in the public sector.
  • Onboard new employees and ensure consistent sales standards.
  • Ensure high customer satisfaction throughout the sales funnel.

About the Company

SoftwareOne

Licensing advisory and software asset management

SoftwareONE provides software asset management and cloud advisory services to help organizations manage and optimize software licenses across vendors. It guides purchases, deployments, and ongoing license management to ensure compliance and cost efficiency, including cloud transitions. It differentiates itself through deep technical expertise, long-standing customer relationships, and global scale built from a Swiss advisory firm to a public company. Its goal is to help customers navigate licensing complexity, achieve predictable costs, and efficiently use software as they move to cloud and digital transformation.

Company size
10,001+
Company stage
IPO
Headquarters
Stans, Switzerland
Founded
1985

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