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KBR

Engineering and technology solutions for government

Enterprise Application Support Technician - Financial Systems

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • A BA/BS in Computer Science, Information Systems, or Information Technology, or equivalent technical experience.
  • At least 2 years of experience in IT support, application administration, or a related highly technical support role.
  • Demonstrated logical troubleshooting skills and the ability to isolate and diagnose complex software or system integration issues.
  • Experience supporting enterprise-grade applications, ERP systems (Deltek Costpoint highly preferred), or complex financial/ERP software.
  • Foundational understanding of data structures, basic SQL querying, or API/interface concepts.
  • Familiarity with system access troubleshooting.
  • Ability to prioritize operational support tasks alongside long-term project work and self-guided learning.
  • Strong technical communication skills, including translating end-user symptoms into precise diagnostic data for senior engineering teams.
  • Must be a U.S. citizen.

Responsibilities

  • Serve as the primary technical support contact and ticket queue manager for the EST - Technical team, overseeing tier-2/tier-3 escalations for Costpoint, RFgen, Bloomberg Tax, and related applications.
  • Investigate, troubleshoot, and resolve application-level issues, security/access requests, and routine system errors.
  • Perform root cause analysis on operational problems, isolating issues between network, database, and application layers before escalating to senior engineering teams.
  • Monitor interface health, scheduled system jobs, and automated data pipelines to proactively identify failures.
  • Assist the architecture and administration teams with enterprise application upgrades, SaaS readiness initiatives, and system release management.
  • Execute and validate system testing routines during mandated quarterly ERP upgrades and configuration changes.
  • Partner with developers and infrastructure teams to support the deployment of technology-driven solutions, custom integrations, and workflow automations.
  • Maintain and update operational runbooks, system configurations, troubleshooting guides, and user access provisioning documentation.
  • Ensure all access and system modifications comply with organizational security standards, audit controls, and compliance boundaries.
  • Train in advanced system administration (server lifecycle, infrastructure scaling) or solution architecture (API integration, data parsing, custom development) to support team redundancy and career progression.

Desired Qualifications

  • Experience with Deltek Costpoint is highly preferred.

About the Company

KBR

Engineering and technology solutions for government

KBR provides science, technology, and engineering solutions to government and commercial clients in aerospace, defense, intelligence, and energy. It has two segments: Government Solutions for defense, space, and mission support for agencies like DoD and NASA; Sustainable Technology Solutions offering technologies, equipment, and catalysts for ammonia, olefins, and other chemicals to improve sustainability. It earns revenue from long-term contracts, often cost-reimbursable or fixed-price, delivering integrated services and technologies on large projects. Its focus on government contracting combined with in-house technology and equipment enables end-to-end solutions for mission-critical and energy programs, with a goal of reliable, cost-effective engineering and sustainable industrial processes.

Company size
10,001+
Company stage
IPO
Headquarters
Houston, TX
Founded
1919

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