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SPS Holding

Global BPO and intelligent document management

Guest Ambassador

Food Service & HospitalityPosted on Nov 9
Part-timeNew York, NY, USA

About the Job

Requirements

  • Strong communication and interpersonal skills.
  • A service-oriented mindset and professional demeanor.
  • Ability to stay organized and responsive in a fast-paced setting.
  • Flexibility to work outdoors, evenings, weekends, and holidays.
  • Fluency in English.
  • Ability to stand and walk for extended periods.
  • Ability to lift 10–20 lbs. as needed.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Provide information and answer questions clearly and confidently.
  • Guide guests through the start of their experience and offer directions as needed.
  • Address guest inquiries and resolve concerns efficiently.
  • Share relevant updates on events, programming, and offerings.
  • Communicate with team members to ensure smooth service flow.
  • Share guest feedback with management.
  • Support team needs and adapt to changing priorities.
  • Follow safety procedures to ensure a secure environment for guests and staff.

Desired Qualifications

  • Experience in hospitality or customer-facing roles.
  • Background in guest engagement, entertainment, or high-touch service environments.
  • Additional languages.

About the Company

SPS Holding

Global BPO and intelligent document management

SPS Holding is a global provider of business process outsourcing and document management services that helps companies optimize and automate back-office tasks, digitize documents, and manage client communications. It delivers services through Technology Business Solutions (TBS) for back-office operations and data management, and Enterprise Workplace Solutions (EWS) for office logistics and workplace experiences, using AI, cognitive learning, and robotic process automation to handle unstructured content and automate tasks like claims handling and invoice processing. The company differentiates itself with a large global footprint (over 20 countries and 8,500+ employees) and an integrated end-to-end approach across digital process optimization and workplace services for industries such as banking, insurance, healthcare, and legal. Its goal is to help clients transform operations through data-driven, automated processes so they can focus on core activities.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1980

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