speakit

Digital dictation and speech recognition solutions

German Customer Support Consultant for VW Automotive Company

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in GreeceNo salary listed

About the Job

Requirements

Native or near-native German proficiency at minimum C1 level, both oral and written.
Fluent English proficiency at minimum B2 level, both oral and written.
Troubleshooting and problem-solving skills.
Basic technical skills, including using smartphones, internet applications, and Microsoft Office.
Ability to work rotational shifts in a 24/7 department, including approximately five night shifts per month.
Ability to work remotely from home.
EU passport.
Relocation to Athens.
Submit a CV in English.

Responsibilities

Provide customer service and technical support to luxury vehicle users regarding digital services through inbound calls, chats, and emails, while maintaining high customer satisfaction.
Build customer trust through empathetic, personalized conversations.
Strive for first-call resolution and take ownership of customer needs and issues.
Engage with clients professionally and in a friendly manner while actively listening to their concerns.
Offer support and solutions in accordance with the company’s customer service policies.
Maintain a high level of customer support and satisfaction and keep a customer relationship database.

German Customer Support Consultant for VW Automotive Company

speakit · Greece (Remote) · Full-time · Posted 2023-10-19

Workplace: remote

Department: German

Description

Are you ready to join the German Customer Support Team of the world's largest company in the automotive industry, VW, which develops, manufactures, distributes and sells premium and luxury cars and vans?

We are looking for fluent German speakers, eager to work in Greece for the automotive leader!

Responsibilities

Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails)
Build customer trust through empathetic personalized conversations
Strive for first call resolution and taking true ownership of customer needs and issues
Engage with clients in a friendly and professional manner, while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

Requirements

A qualified candidate for this role needs to have:

Native/near-native level of German (minimum level C1, oral and written)
Fluent level of English (minimum level B2, oral and written)
Excellent communication skills and good troubleshooting and problem-solving skills
Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc)
Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day)
Ability to work remotely from home
EU Passport
Relocation to Athens

Benefits

Competitive salary (14 salaries per year)
Performance based bonus
Transportation bonus (only for on-site employees)
Relocation covered
Work from home (remote) *only if located in Greece*
Health package
Equipment provided
Paid training and development opportunities
Multicultural and modern working environment

Only CVs in English will be reviewed

Apply

Apply at speakit

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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