Sutherland

Global BPO providing customer lifecycle management

HR Manager/ HRBP

HR Generalist & Employee RelationsPosted on Nov 9

Full-timeMabalacat, PhilippinesNo salary listed

About the Job

Requirements

A bachelor's degree in Human Resources, Psychology, Business Administration, or a related field is required.
Three to five years of human resources experience in a business process outsourcing or fast-paced operations environment is required.
Hands-on exposure to employee relations, performance management support, policy administration, and employee engagement is required.
Experience handling coaching documentation, attendance issues, and employee case tracking is required.
Ability to partner with operations leaders on people-related actions and initiatives is required.
Strong communication, interpersonal, and conflict-resolution skills are required.
A good grasp of Philippine labor laws and company policies is required.
Discretion and professionalism when handling sensitive employee concerns are required.
Ability to perform basic human resources data tracking and reporting is required.
Proficiency in Microsoft Office and human resources tools is required.
Experience supporting multiple business units or accounts is required.
Involvement in employee engagement or retention programs is required.
Willingness to work flexible hours based on operations' needs is required.
Willingness to work onsite in Clark, Pampanga is required.

Responsibilities

Lead human resources projects addressing business needs, including talent retention initiatives.
Develop and implement strategies to enhance employee engagement and workplace culture.
Manage employee training programs and career development initiatives.
Oversee reward strategies and contribute to creating a positive work environment.
Analyze human resources data and create reports to support business key performance indicators.
Ensure compliance with workplace regulations and handle complex human resources situations.
Administer day-to-day human resources operations and deliver human resources services.
Align human resources initiatives with organizational goals and partner with the business to address program needs.

Job Description

Are you a seasoned HR professional seeking a challenging and rewarding role? Sutherland is actively searching for a dynamic and experienced individual to join our team as a Manager - Business HR.

As the Manager - Business HR, you will play a pivotal role in the strategic alignment of HR initiatives with organizational goals. Your responsibilities will encompass the effective administration of day-to-day HR operations, ensuring seamless delivery of HR services. We are looking for an individual who can act as a true business partner, understanding the unique needs of our program and driving HR strategies that contribute to our overall success.

Lead HR projects addressing business needs, including talent retention initiatives.
Develop and implement strategies to enhance employee engagement and workplace culture.
Manage training programs and career development initiatives for employees.
Oversee reward strategies and contribute to creating a positive work environment.
Analyze HR data and create reports to support business KPIs.
Ensure compliance with workplace regulations and handle complex HR situations.

Qualifications

Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
3–5 years of solid HR experience in a BPO or fast-paced operations environment.
Hands-on exposure to employee relations, performance management support, policy administration, and engagement.
Experienced in handling coaching documentation, attendance issues, and employee case tracking.
Able to partner with operations leaders on people-related actions and initiatives.
Strong communication, interpersonal, and conflict-resolution skills.
Good grasp of Philippine labor laws and company policies.
Discreet and professional when handling sensitive employee concerns.
Capable of basic HR data tracking and reporting.
Proficient in MS Office and HR tools.
Approachable, organized, and calm under pressure.
Experience supporting multiple business units or accounts.
Involvement in engagement or retention programs.
Willingness to work flexible hours based on operations' needs

Additional Information

Interested candidates must be willing to work onsite in Clark, Pampanga.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

Recently Posted Jobs

Explore more opportunities at Sutherland

See more jobs