General Manager

General Manager Austria and Switzerland

Location: Zurich/Switzerland

At AIG, we are reimagining how we help customers manage risk. Join us as General Manager ACH (Austria and Switzerland) and play a key role in that transformation. This is an opportunity to grow your leadership impact as a valued member of the team.

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on more than 100 years of experience, AIG member companies provide a wide range of property-casualty insurance, life insurance, retirement solutions, and other financial services to customers in over 80 countries and jurisdictions. These offerings help businesses and individuals protect their assets, manage risk, and plan for retirement security.

Get to know the business:

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most extensive property-casualty networks and delivers a broad product portfolio through a diversified, multi-channel distribution model.

About the role

The General Manager Austria and Switzerland (ACH) is responsible for leading operations in Switzerland and Austria. The role is part of the DACH (Germany, Austria, and Switzerland) Senior Leadership Team and reports to the General Manager DACH.

As AIG’s General Manager, ,ACH you will drive strategic initiatives, oversee operations, and hold full P&L responsibility, supporting business performance across both countries through your leadership team.

Business Management

• Lead the Austrian and Swiss branches with full accountability for underwriting discipline, portfolio quality, and sustainable growth.
• Own the Austrian and Swiss P&L, including delivery against profitability and growth targets.
• Develop and execute country business strategies (within AIG GI International parameters) and annual financial plans for both markets.
• Steer distribution performance across channels, with particular focus on strategic broker partnerships, retention, and new production.
• Ensure high-performing operations across Underwriting, Claims, Distribution, and all support functions.
• Monitor, report, and proactively address operational risks, opportunities, and development plans against agreed company objectives.
• Drive continuous operational improvement initiatives with clear impact on service quality, efficiency, and cost discipline.
• Ensure robust governance, systems, controls, and full regulatory compliance across both country organizations, including effective local regulatory engagement.

External Relationship Management

• Represent AIG with major clients and broker partners to strengthen market position and accelerate profitable growth.
• Expand and elevate the AIG (DACH) brand and external profile across both markets.
• Build, manage, and sustain effective relationships with regulators and key external stakeholders, including escalation and issue-resolution leadership when required.

People Management

• Lead hiring and resource allocation decisions in line with regional and global governance structures.
• Build and sustain a diverse, inclusive, and high-performance culture across both countries.
• Drive talent identification, succession planning, and leadership development to ensure a strong pipeline of future leaders.
• Set clear performance expectations, coach leaders, and hold teams accountable for results and behaviors.
• Communicate the AIG DACH vision, mission, and strategic direction of AIG GI International with clarity and consistency.
• Serve as an active member of the DACH Senior Leadership Team.

What we’re looking for:

Leadership Skills:

• Proven record of financial and operational success in general insurance, delivering profitable growth and leading effectively through change.
• Strong executive client presence, with the ability to represent AIG credibly and build long-term strategic relationships in both markets.
• Experienced people leader and organization builder with a strong focus on developing talent and leadership capability.
• Demonstrated ability to attract, retain, and develop high-caliber talent and build diverse, high-performing teams.
• Proven ability to influence and align a broad set of internal and external stakeholders.
• Highly collaborative leadership style across functions, countries, and geographies.
• Strong ability to lead and influence within complex matrix structures and cross-border environments.

Technical Skills and Expertise:

• Significant industry experience, market credibility, and recognized expertise in one or more insurance product lines.
• Several years of experience leading country operations or large functional/product teams within the DACH region.
• Strategic and results-oriented leader who translates bold vision into actionable plans and measurable business outcomes.
• Ability to represent AIG persuasively in internal and external forums, including client and broker meetings and industry events.
• Proven track record of operating successfully within an international insurance carrier and navigating cross-border complexity.
• Excellent communication and interpersonal skills, with fluency in written and spoken German and English.

Core Competencies:

• Drive for profitable results
• Strategic leadership
• Collaboration and influence
• Execution in a matrix structure
• Talent development

#AIG-KH1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

EM - Executive/ManagementAIG Europe S.A. (Switzerland Branch)