Operations Demand Specialist

Job Description

The Operations Demand Specialist provides technical and analytical support in the delivery of key IT projects across Operations, with a core focus on Finance & Controlling (AFC), Logistics, Supply Chain, Product Design, and B2B areas. The role may also extend to Omnichannel and Retail projects where processes intersect with operational workflows.

The specialist acts as a bridge between business stakeholders and the IT team, driving functional requirements gathering, test preparation and execution, user training, and rollout management to ensure implemented digital tools are stable, efficient, and aligned with operational needs.

Qualifications

• Requirements Gathering & Documentation: Collect, formalize, and document business functional requirements, translating operational needs into clear functional specifications for the IT team.

• Testing & Quality Assurance: Prepare and execute comprehensive test plans for new tools and applications; track, document, and manage system anomalies through to validation and final resolution.

• Project Documentation: Manage the archiving, maintenance, and distribution of technical and functional project documentation across all assigned initiatives.

• Training & User Enablement: Organize and deliver structured training sessions to Operations teams, ensuring effective change management and digital tool adoption.

• Go-Live & Operational Support: Provide hands-on, first-level support during go-lives, troubleshooting issues and guiding end-users through operational change.

• KPI Monitoring & Reporting: Track tool adoption metrics and KPIs, analyzing usage data to evaluate solution effectiveness and identify areas for process improvement.

• Innovation & Digital Culture: Promote continuous learning, digital enablement, and collaborative practices to drive process efficiency across internal and external stakeholders.

• Sustainability & Culture: Embody and promote sustainable development principles, fostering practices that care for the environment, organizational community, and business processes.

Additional Information

Requirements

• Process & Analytical Acumen: Strong analytical mindset with a demonstrated aptitude for understanding complex business processes and translating operational needs into structured functional requirements.

• Organization & Planning: Excellent organizational and planning skills, with the ability to manage multiple concurrent projects, navigate tight deadlines, and adapt smoothly to shifting priorities.

• Resilience & Autonomy: Proven ability to work effectively under pressure, maintaining high degrees of ownership, autonomy, and delivery consistency against deadlines.

• Communication & Stakeholder Management: Outstanding interpersonal and communication skills, with a professional standing suitable for interacting confidently with cross-functional stakeholders at various organizational levels, both internal and external.

• Mobility: Willingness and availability to travel domestically and internationally (variable frequency depending on project scope and roll-out phases, providing on-site operational support during deployment).

The expected Gross Annual Salary (RAL) range for the position is between €25.000 and €30.000, applying the DMO (Modern Organized Distribution), Commerce (FederDistribuzione) National Collective Labour Agreement (CCNL). The specific salary will be defined based on skills, experience, qualifications, and gender-neutral internal equity criteria.