Technical Support Specialist - Heavy Lifting Technology

Overview

Enerpac Tool Group Corp. is a premier industrial tools, services, technology, and solutions provider serving a broad and diverse set of customers and end markets for mission-critical applications in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group’s businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC. 

For further information on Enerpac Tool Group and its businesses, visit the Company's website at www.enerpactoolgroup.com.  

Responsible for providing on-site product knowledge and technical solution support for customers and sales personnel.  Includes operational supervision, training, and troubleshooting. May commission and repair HLT products on an as needed basis.

Work Schedule: Monday – Friday, evenings and weekends may be required

Location: 320 Deerwood Glen Dr.

                Deer Park, TX 77536

• Maintain in depth technical knowledge of hydraulic and electrical systems provided by the HLT organization.
• Ensure customer satisfaction by providing customer training, general safety, and product training on purchased equipment.
• Lead on-site job assessments requiring consultative review and recommendations.
• Provides on-site customer training and demonstrations to ensure proper function and customer satisfaction.
• Analyze complex technical problems using schematics and deliver solutions where previous precedents may not exist.
• Provide on-site training and demonstrations to ensure customer is comfortable operating the equipment and that they fully understand all aspects of operation to avoid any unnecessary extra visits.
• Improve or establish Refurbishment and Repair Procedures for both internal and external needs.
• Provide feedback to sales team regarding the status of the onsite support, including any issues that need to be resolved, or any additional opportunities that exist.
• Obtain documentation (pictures, drawings, general information, etc..), which will be downloaded in the project files upon return to the office.
• Supervise and/or perform initial commissioning on new systems.
• Will occasionally deliver sales services at customer sites that includes maintenance and repair of HLT products to ensure proper functionality.
• May have to work in environments that require industrial safety protocol.
• Travel expected is approximately 75% with a mix of day and overnight trips.

Skills and Competencies

• Must be proficient in reading electrical schematics and can troubleshoot/repair industrial electrical control circuits both hardware and software.
• Read and interpret documents such as operating procedural manuals, maintenance instructions, and safety rules and MSDS. Ability to enter routine maintenance reports and correspondence. Ability to speak effectively before groups, customers or employees of organization.
• Calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Resolve problems involving several concrete variables in standardized situations.
• Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system.
• Possesses the ability to clarify complex situations
• Promotes ideas
• Able to manage multiple priorities with a bias towards action and speed
• Searches for solutions, drives continuous improvement and constantly raises the bar to stretch own and others’ levels of achievement
• Bases decisions on fact and adopts a disciplined approach

Education and Experience

Associate degree or a trade school degree in a technical field required; or 5 years related experience; or equivalent combination of education and experience. Understanding of electromechanical systems preferred.

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee may move themselves in different positions to accomplish tasks in various environments including tight and confined spaces. Employee will need to move about to accomplish tasks or move from one worksite to another. Employee will need to operate machinery and/or power tools, motor vehicles, and heavy equipment. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee will need to assess the accuracy, neatness, and thoroughness of the work assigned. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

The primary work environment is temperature-controlled office setting but will be visiting different customers where following appropriate safety protocols at the location would be required. While visiting customers, employee may occasionally be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

N/A

Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: [email protected]

If you’re looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.

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