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Kaiser Permanente

Integrated healthcare provider and payer platform

Point of Care Testing Coordinator - MMMC

Full-Time
No salary listed
Senior
Bachelor's
Wailuku, HI, USA
In Person
Medical, Clinical & VeterinaryDiagnostics & Laboratory Professionals

About the job

Requirements
  • Minimum five years of experience in laboratory work, including quality control, quality assurance, and regulatory compliance.
  • Bachelor's degree in Medical Technology or a related field.
  • Medical Technologist license in Hawaii.
  • Demonstrated knowledge and skill in strategic thinking, results orientation, decision making, influence, interpersonal relations, communications, negotiations, team leadership, project management, systems thinking, and group process facilitation.
  • Demonstrated knowledge and skill in word processing, spreadsheet, and PowerPoint PC applications.
Responsibilities
  • Coordinate Point of Care Testing in hospitals and clinics to ensure high-quality, appropriate, cost-effective, and accessible laboratory services.
  • Develop, manage, and maintain the Regional Point of Care Testing Quality Program.
  • Collaborate with Point of Care Testing directors, nurse managers, clinic managers, and committee members to enhance program infrastructure and oversee quality aspects.
  • Develop comprehensive strategies and work-plan processes for Point of Care Testing systems.
  • Collaborate with management, medical staff, the Laboratory Information System, information technology, and organizational leaders in decision-making structures and processes.
  • Plan short- and long-term operating and capital requirements and maintain the laboratory technology capital plan.
  • Administer the Point of Care Testing program with its leadership team and co-chair Regional Point of Care Testing Committee meetings.
  • Maintain knowledge of Point of Care Testing standards, regulations, technology, and local and national initiatives, and attend annual Point of Care Testing meetings.
  • Develop and enhance Point of Care Testing program infrastructure.
  • Manage quality of service and quality of care, provide guidance for regional Point of Care laboratory services, and communicate organizational goals and initiatives.
  • Oversee or serve as project lead for Point of Care Testing strategies and initiatives, provide project management and status reports, and act as the primary project liaison and change-management lead.
  • Ensure laboratory service arrangements are appropriate, accessible, and aligned with organizational and departmental goals.
  • Influence internal providers and community partners to support patient-care goals and ensure projects meet schedule, cost, and objective targets.
  • Participate in resolving serious financial and service disagreements or contract negotiations and oversee project plans and related planning documents.
  • Serve, as needed, as the Clinical Laboratory Improvement Amendments technical consultant for high-complexity testing.
  • Provide technical and scientific oversight; select appropriate test methodologies; verify test procedures; establish performance criteria, accuracy, and precision; enroll the laboratory in an approved proficiency-testing program; and establish quality-control parameters.
  • Resolve technical problems, ensure remedial actions when test systems deviate from specifications, and prevent reporting of patient results until corrective actions are complete.
  • Identify training needs, ensure testing personnel receive regular in-service training, and evaluate their competency on an ongoing basis.
  • Evaluate and document testing personnel performance at six months and twelve months during the first year and annually thereafter, with reevaluation when test methodology or instrumentation changes.
  • Develop and communicate organization-wide Point of Care Testing service standards, policies, and procedures.
  • Negotiate and manage Point of Care Testing performance standards and service levels and communicate laboratory principles, strategies, and initiatives to obtain stakeholder support.
  • Prepare system definitions and objectives, task plans, design documents, flow charts, feasibility studies, diagrams, user documents, and specifications.
  • Assist the laboratory manager with cost-benefit analysis and assess the impact of system modifications on customers.
  • Provide reports and studies on project proposals and develop and implement programs to educate management on Point of Care Testing system capabilities, requirements, and policy compliance.
  • Serve as liaison among Point of Care Testing staff, users, and vendors regarding training programs, seminars, maintenance, and laboratory equipment and system documentation.
  • Participate in or lead committees as appropriate.
  • Ensure Point of Care Testing systems comply with regulatory requirements and delegate responsibilities to assigned staff as necessary.
  • Maintain knowledge of national and regional Point of Care Testing operational issues and identify opportunities to use technology to support needs.
  • Network with external peers and other Kaiser regions to improve existing programs, support learning programs and new laboratory initiatives, and recommend and implement solutions.
  • Serve on national committees with program and other professionals to promote organizational interests and goals.
Desired Qualifications
  • Knowledge of state and federal regulations, principles, operations, and equipment.
  • Demonstrated knowledge of medical benefits and coverage as related to laboratory services.
  • Certified Medical Laboratory Scientist or Medical Technologist credential from the American Society for Clinical Pathology.

About the company

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company Size

10,001+

Company Stage

Grant

Total Funding

$7.5M

Headquarters

Oakland, California

Founded

1945

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Simplify Jobs

Simplify's Take

What believers are saying

  • Kaiser opens Everett urgent care in 2027, extending access after its 2025 expansion.
  • West Los Angeles College launched an LVN program backed by Kaiser grants in 2023 and 2025.
  • Kaiser added five Everett primary care doctors in 2026, strengthening local member retention.

What critics are saying

  • On September 21, 2026, Kaiser filed 147 California layoffs, effective November 20.
  • Colorado union local sued on September 30, 2026 over admissions jobs moving to Georgia.
  • Northern California mental health clinicians still lack a new contract after 34 bargaining sessions.

What makes Kaiser Permanente unique

  • Kaiser Permanente combines insurance, hospitals, and physician groups inside one delivery system.
  • Its integrated model anchors billing, care coordination, and pharmacy payment across one member experience.
  • Massive California footprint and 180,000 workers give Kaiser unmatched local provider density.

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Benefits

  • Professional Development Budget

Growth & Insights and Company News

6 month growth

2%

1 year growth

3%

2 year growth

3%
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Oct 21st, 2026
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DistilInfo
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Kaiser tops U.S. News' best Medicare Advantage list.

Kaiser tops U.S. News' best Medicare Advantage list. Kaiser Permanente leads the 2027 list of best Medicare Advantage companies from U.S. News & World Report, with an overall rating of 4.4 out of 5. UnitedHealthcare, Humana, Aetna and Devoted Health round out the top tier, each rated 3.8, according to the ratings published Oct. 14. The ratings matter because they arrive at the start of Medicare's annual open enrollment, which runs Oct. 15 through Dec. 7, when beneficiaries compare plans. They also offer a second, independently weighted view of insurer quality alongside CMS's Star Ratings released earlier in October. The best Medicare Advantage companies for 2027. U.S. News named five companies as best overall for Medicare Advantage: * Kaiser Permanente: 4.4 * UnitedHealthcare: 3.8 * Humana: 3.8 * Aetna: 3.8 * Devoted Health: 3.8 Three of the five, Aetna, Devoted Health and UnitedHealth Group, were also named best Medicare Advantage companies in the 2026 edition, according to U.S. News' 2026 announcement. Kaiser Permanente and Humana are new to the top list for 2027. U.S. News also recognized top companies in three consumer-focused categories: highest satisfaction, screening and prevention, and care continuity. How U.S. News rated insurers. U.S. News rates Medicare Advantage contracts on a five-point scale, assigning its own weights to more than 30 quality measures published by CMS. Those weights do not necessarily match the ones CMS uses for Star Ratings. U.S. News then calculates an enrollment-adjusted average rating for each company. To be named among the best, a company needed an overall rating of at least 3.8 after rounding and had to serve at least 1,000 beneficiaries as of December 2025 in each of 10 or more states or territories where it still offers coverage for 2027. The ratings covered both standalone Medicare Advantage contracts and those that include Part D drug coverage. Part D leaders unchanged. For standalone prescription drug coverage, the same two companies earned best overall recognition in both 2026 and 2027. Humana scored 3.8 and Centene scored 3.5 for 2027, according to U.S. News. To qualify as a top Part D company, an insurer needed at least 1,000 Part D beneficiaries in each of at least 10 jurisdictions where it still offers 2027 coverage, and an enrollment-weighted average rating of at least 3.5 after rounding. How the ratings compare with CMS stars. The U.S. News results broadly track this year's CMS Star Ratings, which showed Humana rebounding sharply, with 95 percent of its Medicare Advantage members in plans rated 4 stars or higher, up from about 20 percent. Aetna and UnitedHealthcare saw their share of members in 4-star-or-better plans decline, though both still met U.S. News' threshold. Because U.S. News applies its own weighting and requires a presence in at least 10 states, its list highlights larger multistate carriers. Strong regional plans may appear instead in U.S. News' state-by-state rankings. Those state-level ratings recognize a wider field. In the 2026 edition, fewer than one-third of Medicare Advantage insurers nationwide earned a best insurance company designation in at least one state, according to Geisinger Health Plan, which was named a best company in Pennsylvania that year. Regional and provider-owned plans such as Geisinger's often compete closely with national carriers in their home markets even when they fall short of the 10-state requirement for the national list, giving beneficiaries more top-rated options to compare locally. What it means for beneficiaries and plans. For beneficiaries, the ratings are one input among several. Plan networks, drug formularies, premiums and out-of-pocket costs vary widely by county, and a highly rated company may not offer the best plan in a given area. For insurers, appearing among the best Medicare Advantage companies can be a marketing advantage during open enrollment. Unlike CMS Star Ratings, the U.S. News ratings do not affect federal quality bonus payments, but they shape how consumers and brokers view plan quality as enrollment decisions are made.

DistilInfo
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Texas launches UnitedHealth Group investigation over denials.

Texas launches UnitedHealth Group investigation over denials. Texas Attorney General Ken Paxton has opened a UnitedHealth Group investigation into allegations that the company used deceptive and unlawful practices that denied Texans medically necessary care, according to his office's Oct. 5 announcement. The office said it has issued Civil Investigative Demands to the company. The probe adds state-level legal exposure for the country's largest health insurer at a time when it is replacing several senior executives. For providers, the inquiry centers on issues they deal with directly: coverage decisions, authorization practices and the role of insurers in care decisions. [TABLE OF CONTENTS] What the UnitedHealth Group investigation covers. Paxton's office said the demands seek evidence of potential violations of the Texas Deceptive Trade Practices Act and other state laws. The investigation follows reports about how the company administers health benefits and makes coverage decisions, according to the announcement. Among the allegations the office cited are reports that the company gave nursing homes financial incentives to avoid or delay transferring patients to hospitals. The office is also examining whether the company's practices could amount to the unlawful corporate practice of medicine, KLBJ-AM in Austin reported. "Alarming reports keep piling up about how United treats Texas consumers," Paxton said in a statement. Paxton is also a Republican candidate for U.S. Senate. The allegations have not been proven, and the investigation does not establish that the company violated the law. UnitedHealth told Austin television station KXAN it did not have a response to share. Related Texas probe and pending litigation. The inquiry is the second Paxton has announced against a major insurer in recent weeks. His office earlier opened an investigation into Blue Cross Blue Shield of Texas and its parent, Health Care Service Corp., over procedures for denying and delaying urgent and medically necessary care and over prior authorization requirements, according to the attorney general's news releases. UnitedHealthcare also faces new private litigation. A proposed class action filed Sept. 30 in U.S. District Court for the District of Connecticut alleges the insurer's copay accumulator policy unlawfully stopped crediting drug manufacturer assistance toward a member's deductible and out-of-pocket limit, according to the complaint. Leadership changes at the insurer. The investigation arrives after a series of executive moves at the company in September, most of them announced by the executives on LinkedIn: * Bobby Hunter, previously CEO of government programs at UnitedHealthcare, became president of UnitedHealthcare, he said Sept. 28. * Dan Kueter, who led UnitedHealthcare's commercial business, became chief commercial officer of UnitedHealth Group. * Brandon Cuevas returned from Kaiser Permanente after three years to become CEO of UnitedHealthcare's commercial business, he said Sept. 22. * Jodee Kozlak was named the company's first chief administrative officer, effective Sept. 28, according to published reports. Hunter wrote that he will focus on accelerating the insurer's "modernization agenda" to make health care more connected and easier to navigate. Tim Noel remains CEO of UnitedHealthcare, the company told Reuters, according to Healthcare Brew. The appointments draw largely on company veterans. Hunter joined UnitedHealth Group in 2011 and held a series of Medicare roles before leading government programs, according to published reports. Cuevas spent 14 years at UnitedHealthcare before leaving for Kaiser Permanente, where he was executive vice president for its national health plan. Kueter wrote on LinkedIn that his new role involves working across UnitedHealthcare and Optum to coordinate product development and innovation. What comes next. Civil Investigative Demands are an evidence-gathering step, and the attorney general's office has not announced a lawsuit or a timeline. The company's response to the demands, and any findings from the parallel inquiry into Blue Cross Blue Shield of Texas, will indicate how far the state intends to take its review of insurer coverage practices. The outcome of the UnitedHealth Group investigation will fall to a leadership team that has been in place for only a few weeks.

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