Sales Performance Management and Operations Analyst

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Team

EY Strategy Execution & Operations (SE&O)

Role Title(s)

Sales Performance Management Operations Analyst

The Role

The Sales Performance Management Operations Analyst will provide hands-on operational, compliance, audit, and governance support across recurring Sales Performance Management processes. The role will coordinate deal validation, questionnaires, audits, mailbox activity, documentation, data checks, reporting, user administration, and business follow-up to help ensure that critical activities are completed accurately, consistently, and on time. The successful candidate will be organized, detail-oriented, responsive, and comfortable operating across multiple stakeholders and systems. The position will also provide trained backup coverage for selected PowerApps, reporting, and access-administration activities, reducing key-person dependency and supporting continuity as operational demand and audit scope expand.

Key responsibilities

Deal Operations and Request Management

• Administer and triage the Deal Impact mailbox, categorize requests, maintain action trackers, coordinate responses, and escalate overdue or high-risk items. Support Mega Deal oversight, eligibility validation, evidence collection, and stakeholder follow-up.
• Respond to seller and business partner inquiries, ensuring clear ownership, accurate routing, and timely resolution.
• Maintain organized records of requests, decisions, approvals, supporting documents, and outcomes.

Questionnaire and Audit Administration

• Coordinate distribution, tracking, follow-up, escalation, and status reporting for win validation questionnaires.
• Administer T4C audits, origination credit reviews, contingent fee compliance activities, and related evidence-management requirements.
• Support credit adjustment reconciliation across relevant systems and investigate discrepancies with process owners.
• Provide operational support for renewal and expansion/extension audit programs as they are introduced.
• Maintain complete, audit-ready documentation and promptly identify missing, inconsistent, or overdue submissions.

Compliance, Governance, and Controls

• Execute recurring controls in line with documented procedures, service expectations, and governance requirements.
• Monitor due dates, exceptions, and unresolved actions; provide timely escalation and transparent status updates.
• Support segregation of duties by maintaining clear evidence of review, approval, and process ownership.
• Identify control gaps, recurring issues, and opportunities for standardization, simplification, or automation.
• Assist with preparation of audit responses, compliance reporting, process documentation, and operating procedures.

Data, Reporting, and Systems Support

• Perform data validation, reconciliation, quality checks, and operational reporting for SPM activities.
• Support data loads, integrations, issue investigation, user acceptance testing, and deployment validation.
• Provide trained backup support for the Validation PowerApp, Quota Setting PowerApp, Power BI reporting, SPM Hub, and associated access administration.
• Maintain access records and assist with timely provisioning, modification, and removal requests in accordance with approved controls.
• Document recurring technical procedures and known issues to strengthen continuity and knowledge transfer.

Stakeholder Coordination and Continuous Improvement

• Coordinate with sellers, business leaders, Finance, Compensation, Compliance, Audit, Operations, and technical teams to resolve operational issues.
• Communicate progress, risks, exceptions, and dependencies clearly and professionally.
• Build and maintain process trackers, work instructions, job aids, handover documentation, and performance metrics.
• Crosstrain on critical activities and provide continuity coverage during planned and unplanned absences.
• Contribute to enhancements and automation initiatives that improve accuracy, turnaround time, scalability, and stakeholder experience.

To qualify for the role, you must have

• A bachelor’s degree or equivalent relevant experience in business operations, finance, accounting, sales operations, data analysis, or a related field.
• Relevant experience in operations coordination, compliance administration, audit support, sales operations, compensation operations, or another transaction-based business process environment.
• Demonstrated ability to manage trackers, deadlines, documentation, stakeholder follow-up, and recurring control activities with attention to Details
• Strong proficiency in Microsoft Excel and Microsoft 365 applications.
• Experience handling confidential or sensitive business information with appropriate judgment and discretion.

 Preferred Experience

• Experience supporting Sales Performance Management, sales compensation, deal governance, crediting, or validation processes.
• Exposure to PowerApps, Power Automate, Power BI, SharePoint, data integrations, or user-access administration.
• Experience working in EY, a Big 4 organization, professional services, or a comparable global matrix environment.
• Experience supporting audits, compliance reviews, control testing, reconciliations, or evidence-management processes.
• Familiarity with process documentation, user acceptance testing, reporting support, and automation initiatives.

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