Business Process Transformation Manager

Job Family:

Operational Effectiveness Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Guidehouse is seeking a Managing Consultant who will lead and support key business process improvement, reengineering, modernization, and transformation initiatives/studies to enhance efficiency and effectiveness across financial, operational, staffing, and support functions throughout the agency. This role will gather, analyze, and synthesize quantitative and qualitative data; and identify opportunities to improve organizational outcomes through process redesign, automation, technology-enabled, and/or financial recommendations. This role will facilitate engagements with stakeholders and leadership to define goals, objectives, requirements, and outcomes; conduct interviews, surveys, workshops, and focus groups to gather information and analyze data; and deliver recommendations. Responsibilities of this role are as follows, to include but not limited to:

Client Relationship Management & Engagement Delivery

• Serve as a key member and lead multidisciplinary consulting engagements supporting business process improvement, reengineering, modernization, and transformation initiatives/studies for a federal law enforcement client.
• Conduct information gathering activities with senior federal clients, including interviews, workshops, focus groups, and working sessions.
• Apply analytical and critical thinking skills to collect and interpret qualitative and quantitative data to inform client decision-making, develop, comprehensive reports, and present findings and recommendations.
• Ability to quickly synthesize information, learn new skills, approach problems with a range of solutions, and lead client-facing discussions and meetings.
• Contribute to business process improvement efforts to enhance efficiency and effectiveness across the organization.
• Lead the development of client deliverables such as gap analyses, findings and recommendations reports, requirements documents, process flows, strategic plans, and knowledge management documentation.
• Deliver customer‑focused end-user support by identifying issues, conducting root-cause analysis, and helping troubleshoot solutions.
• Deliver high-quality client service in dynamic environments while balancing competing priorities and deadlines.
• Develop trusted, consultative relationships with clients at multiple levels.

Leadership & Team Collaboration

• Provide mentorship, feedback, and guidance to junior consultants.
• Support team culture through collaboration, knowledge-sharing, and inclusive engagement practices.
• Contribute to internal initiatives such as communities of practice, business development, and proposal efforts.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a CBP "PUBLIC TRUST"; candidates must obtain approved adjudication of their CBP PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE CBP PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree
• SEVEN (7) or more years of professional experience in business process improvement, reengineering, modernization, or transformation
• Experience working with executive (C-suite) and/or senior leadership (SES, GS-15) clients and developing executive-ready reports and briefings
• Strong communications skills, both written and verbal

What Would Be Nice To Have:

• An ACTIVE and MAINTAINED CBP Public Trust OR An ACTIVE and MAINTAINED "TOP SECRET" Federal or DoD security clearance
• Understanding of the CBP operating environment
• Experience assessing complex business processes and performance across financial, workforce, or operational functions

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.