Full-Time
Merchandising Service Manager
Lowe's
10,001+ employees
Corporate venture capital for home-improvement tech
No salary listed
Greenville, MS, USA
In Person
 Retail (1) |
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- A high school diploma or GED General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
- Two years of customer service or retail experience in a fast-paced retail environment, or one year of Lowe’s store experience.
- One year of experience as a team lead or leading others in an informal capacity.
- Schedule the Merchandising Service team and manage resources to drive efficient project execution in fulfillment of the overall Merchandising Service strategy.
- Guide Merchandising Service Associates around project priorities, scheduling, expectations, and needs, including materials, supplies, and time.
- Deliver onboarding and training, provide on-the-job coaching, and mentor Merchandising Service Associates.
- Coach Merchandising Service Associates on performance.
- Create tailored development plans for Merchandising Service Associates by analyzing metrics and individual strengths, weaknesses, and needs.
- Handle disciplinary actions and proactively partner with the human resources business partner.
- Manage project, travel, display, and fixture expenses and weekly payroll.
- Identify and resolve project or store-level issues using available resources.
- Summarize and communicate project information, updates, and feedback on project execution with store teams, field leaders, and corporate teams.
- Identify opportunities to improve efficiency, merchandising, and displays for sharing across the district, region, and enterprise as appropriate.
- Lead the team to merchandise live goods in garden centers.
- Lead teams ranging from 11 to 21 people.
- Collaborate with Field Project Managers on large third-party labor projects when needed.
- Provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs.
- Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
- Respond knowledgeably and promptly to customer and employee questions by taking them to store areas and walking them through projects when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding stock, special-order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Support employees who directly help customers by providing the tools and resources they need.
- Lead daily price-change execution and audit and update price labels inside and outside the store.
- Oversee merchandise stocking, facing, and full pack-down in assigned areas according to planograms.
- Confirm that signage, reorder stickers, pricing, and product information are accurate.
- Confirm that product displays, resets, and bay-integrity efforts are completed according to Lowe’s specifications, planograms, merchandising standards, and safety standards.
- Collaborate with receiving departments in assigned stores to establish or revise the staging process for reset products and product-support materials.
- Lead buyback-item efforts and ensure items are pulled, prepared, and ready for shipping.
- Oversee the proper processing of damaged products.
- Detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
- Ensure compliance with housekeeping standards and programs, such as Zone Recovery, to maintain clean and organized stores and work areas.
- Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Adhere to safety requirements including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
- Operate store equipment as needed, including Zebra phones, telephones, paging systems, copiers, fax machines, computers, closed-circuit television surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
- Maintain point-of-sale signage, including bin-and-beam label stock, ensuring all bin locators are placed and price changes are activated.
- Follow state-specific guidelines on price changes under Pricing Policy SF-06.
- Supervisory experience, including coaching, training, and evaluating the performance of direct reports.
- Merchandising experience, including reading planograms and setting up and tearing down displays.
- Experience operating power equipment such as lifts, order pickers, and similar equipment.
Lowe's Ventures is the corporate venture capital arm of Lowe's Companies, Inc. It invests in early-stage startups building technologies for home improvement and construction, focusing on e-commerce, supply chain, and in-store tech. It combines funding with access to Lowe's resources, offering executive mentorship and opportunities to pilot products in Lowe's stores. Unlike funds that only provide capital, Lowe's Ventures provides strategic support, real-world pilots, and access to Lowe's customer base to help both the retailer and startups grow.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mooresville, North Carolina
Founded
1946
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Simplify's Take
What believers are saying
- August 2026 revenue rose 8.3% to $25.96 billion despite flat comparable sales.
- September 2026 skilled-trades coalition with NVIDIA, AT&T, and GM strengthens employer brand.
- August 2026 management kept buying strategic growth platforms, expanding jobsite delivery and digital tools.
What critics are saying
- February 2026 layoffs cut 600 corporate roles, signaling heavier restructuring ahead.
- August 2026 guidance was cut to flat comps and $12.25 EPS, pressuring valuation.
- If pro demand weakens, Lowe's debt-funded FBM and ADG bets become a balance-sheet trap.
What makes Lowe's unique
- Lowe's owns the best pro-plus-DIY distribution network after FBM and ADG, August 2026.
- Its RELEX and Accenture rollout automates replenishment across stores, DCs, and merchandising, March 2026.
- Lowe's Foundation deepens trades training relationships with 73 partners across 30 states, September 2026.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Performance Bonus
Company News
Lowe's Companies shares trade at $198, down 26% over the past year, as the retailer navigates a cautious DIY customer base and weak housing market. Despite revenue shrinking at 1% annually over three years, earnings per share grew at 5.2% through expense discipline and share buybacks. The company generated $3.1bn in free cash flow in fiscal Q2 2026 after $542m in capital expenditures. Online sales grew 15.7%, supported by Mylow, an AI shopping agent whose users convert at triple the rate of other shoppers. Comparable transactions fell 2.1% in the quarter. Management lowered fiscal 2026 sales guidance to approximately $92bn with roughly flat comparable sales and expects Q3 adjusted earnings per share to fall about 7% year-over-year.
Target raised its quarterly dividend to $1.16 from $1.14, whilst Lowe's increased its payout to $1.25 from $1.20. Both retailers reported second-quarter results on 19 August 2026. Target's increase follows a period of flat dividends and comes after a tariff refund boosted quarterly earnings. The company yields 2.8% and paid $518 million in dividends during the quarter. Chief financial officer Jim Lee stated the firm prioritises business investment first, dividends second, and buybacks last. Lowe's generated $3.1 billion in free cash flow against $673 million in dividends. However, the company faces balance sheet challenges, with negative shareholders' equity of $7.44 billion and debt-to-EBITDA of 3.0 times following recent acquisitions. Management aims to reduce leverage to 2.75 times by mid-2027. Lowe's yields 2.4%.
Major US retailers have received over $5 billion in tariff refunds this week alone, with Walmart getting $2.9 billion, Target $994 million, and Home Depot $730 million. The Trump administration is refunding approximately $166 billion in tariff revenue after the Supreme Court struck down its sweeping tariff policy, having returned $100 billion so far. Despite studies showing consumers bore the brunt of initial tariff costs through higher prices, most companies are reinvesting the refunds rather than passing savings to shoppers. Retail executives indicated in earnings calls they plan to put the money back into their businesses. Consumers have filed class-action lawsuits against companies receiving refunds, but none have concluded. Americans have limited recourse to recover funds if companies don't voluntarily lower prices.
Lowe's reported mixed second-quarter results, with revenue falling short of analyst expectations due to pressure on DIY consumer spending. The DIY segment represents 60-65% of Lowe's revenue. CEO Marvin Ellison cited several factors affecting consumer behaviour: customers remain cautious about discretionary spending due to macro and geopolitical uncertainty, plus higher fuel prices above $4 per gallon. Poor weather during Memorial Day and a highly promotional environment in July also impacted results. Despite challenges, Lowe's posted its fifth consecutive quarter of same-store sales growth at 0.2%, below Wall Street expectations. The pro business and online sales performed well, with online contributing 15% year-over-year growth. Lowe's has received $80 million in tariff refunds, with additional refunds expected by year-end. The company is carefully considering how to use these funds whilst avoiding overly promotional strategies.
Lowe's reported second-quarter sales of $26 billion, up 8.3% year-over-year, with comparable sales rising 0.2%. The home improvement retailer saw growth in professional customers, online sales, and home services offset weaker discretionary DIY spending. Online sales jumped 15.7%, supported by higher traffic and the company's MyLowe AI tool, which has answered over 25 million customer questions. Customers using the tool convert at three times the rate of non-users. However, inflation, interest rates, and increased promotional competition pressured transactions and margins. Adjusted diluted earnings per share reached $4.40, including an $0.11-per-share benefit from tariff refunds. Lowe's maintained its full-year outlook near the low end of prior guidance, expecting roughly flat comparable sales and adjusted EPS of approximately $12.25. Management anticipates continued residential construction pressure but remains focused on long-term investments.